Operations Staff

Shipzy PH; Cavite City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Shipzy PH is hiring an Operations Staff to sit at the center of daily execution in Cavite. You will coordinate drivers, keep bookings moving, resolve customer issues, and maintain clean records in a hands-on role within a small team.

Requirements include a Bachelor's degree and 1–3 years in operations or logistics, with strong English and Filipino communication. On-site work six days a week, duties span dispatch, customer support, and admin tasks.

Qualifications

• Bachelor’s degree in any field (Logistics, Supply Chain, Business, or IT is a plus).
• 1–3 years of experience in operations, dispatch, logistics coordination, or customer service.
• Comfortable working in web-based systems and spreadsheets.

Responsibilities

• Dispatch and driver coordination using the platform’s admin dashboard.
• Respond to customer inquiries and booking requests; handle disputes and rebookings.
• Maintain accurate records of trips, proofs of delivery, and driver documents; prepare operations reports.

Skills

Dispatch coordination

Customer service

English proficiency

Organizational skills

Communication

Education

Bachelor's degree in any field

Tools

Google Sheets

Excel

Job description

On-site - Cavite 1-3 Yrs Exp Bachelor Full-time

Job Description

Operations Staff

Schedule: 6 days a week

Employment type: Full-time

About the role

We're an early-stage logistics company running a platform that connects customers, drivers, and our internal admin team. As Operations Staff, you'll sit at the center of daily execution — coordinating drivers, keeping bookings moving, resolving customer issues, and keeping our records clean. This is a hands-on role in a small team, so expect variety and real ownership from day one.

What you'll do

Dispatch and driver coordination

• Assign and monitor bookings through the platform's admin dashboard
• Coordinate with drivers on pickups, drop-offs, delays, and route issues
• Track driver availability, attendance, and on-time performance
• Escalate breakdowns, accidents, or failed deliveries and follow through to resolution

Orders and customer support

• Respond to customer inquiries and booking requests across [channels — e.g. phone, Viber, Messenger, email]
• Handle complaints, delivery disputes, and rebooking requests
• Provide proactive status updates on delayed or problem shipments
• Onboard and assist new users on how to use the platform

Admin and back-office

• Maintain accurate records of trips, proof of delivery, and driver documents
• Prepare daily and weekly operations reports for management
• Support billing by validating trip data before invoicing
• Assist with driver onboarding requirements and document renewals
• Keep platform data (accounts, rates, service areas) accurate and up to date

What we're looking for

• 1–3 years of experience in operations, dispatch, logistics coordination, or customer service
• Bachelor's degree in any field (Logistics, Supply Chain, Business, or IT is a plus)
• Comfortable working in web-based systems and spreadsheets (Google Sheets or Excel)
• Strong written and verbal communication in English and Filipino
• Organized under pressure, with good judgment on what to elevate and when
• Willing to work onsite, six days a week, and to be reachable for urgent operational issues
• Startup-ready: comfortable with changing processes and wearing multiple hats

Nice to have

• Experience in trucking, courier, freight forwarding, or last-mile delivery
• Familiarity with dispatch or fleet management software
• Basic understanding of Philippine transport regulations and permits

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