Support Specialist (FinCrime) - Philippines

Revolut; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Shift differential for night/weekend

Global team collaboration

Career development opportunities

Job summary

Revolut is seeking a FinCrime Support Specialist in Manila to answer chats and review customer issues with a focus on fast, accurate resolution. You will own end-to-end cases, handle sensitive information, and collaborate with global teams to maintain high standards of service.

Night and weekend shifts are fully compensated as part of our 24/7 coverage. A bachelor’s degree and English proficiency (C1+) are required, along with strong communication, investigation, and numeracy skills.

Qualifications

• A bachelor's degree (must be able to provide at least a provisional certificate).
• Fluency in English (C1+ level).
• Excellent communication and writing skills.
• 1+ years of experience in customer support.
• Good investigation skills.
• The ability to multitask, work well under pressure, and within tight time frames.
• A willingness to work different shifts.
• The ability to work together with multiple compliance teams in a dynamic, international environment.
• Great numeracy and IT skills.
• Nice to have: experience in high-volume, metrics-driven customer support role; AML/KYC procedures training.

Responsibilities

• Helping customers with their off-boarding experience via our in-app live chat.
• Taking end-to-end ownership of issues and internal procedures.
• Representing Revolut online at all times.
• Handling sensitive and confidential information.
• Collaborating cross-functionally with global teams to tackle any customer disruption.

Skills

English fluency (C1+)

Communication skills

Writing skills

Investigation skills

Multitasking

Work under pressure

Shift flexibility

Cross-functional collaboration

Numeracy

IT skills

AML/KYC knowledge

High-volume support experience

Education

Bachelor's degree

Job description

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a FinCrime Support Specialist to answer chats quickly and review customer issues to find solutions. You’ll collaborate with colleagues, both internally and externally, to solve cases and deliver an outstanding customer experience.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Helping customers with their off-boarding experience via our in-app live chat
• Taking end-to-end ownership of issues and internal procedures
• Representing Revolut online at all times
• Handling sensitive and confidential information
• Collaborating cross-functionally with global teams to tackle any customer disruption

What you'll need

• A bachelor's degree (must be able to provide at least a provisional certificate)
• Fluency in English (C1+ level)
• Excellent communication and writing skills
• 1+ years of experience in customer support
• Good investigation skills
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills

Nice to have

• Experience in a high-volume, metrics-driven customer support role, and meeting daily/weekly targets for response time and resolution
• Experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.

We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.