FinCrime Support Specialist - 24/7 Global Customer Care

Revolut; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Shift differential for night/weekend

Global team collaboration

Career development opportunities

Job summary

Revolut is seeking a FinCrime Support Specialist in Manila to answer chats and review customer issues with a focus on fast, accurate resolution. You will own end-to-end cases, handle sensitive information, and collaborate with global teams to maintain high standards of service.

Night and weekend shifts are fully compensated as part of our 24/7 coverage. A bachelor’s degree and English proficiency (C1+) are required, along with strong communication, investigation, and numeracy skills.

Qualifications

• A bachelor's degree (must be able to provide at least a provisional certificate).
• Fluency in English (C1+ level).
• Excellent communication and writing skills.
• 1+ years of experience in customer support.
• Good investigation skills.
• The ability to multitask, work well under pressure, and within tight time frames.
• A willingness to work different shifts.
• The ability to work together with multiple compliance teams in a dynamic, international environment.
• Great numeracy and IT skills.
• Nice to have: experience in high-volume, metrics-driven customer support role; AML/KYC procedures training.

Responsibilities

• Helping customers with their off-boarding experience via our in-app live chat.
• Taking end-to-end ownership of issues and internal procedures.
• Representing Revolut online at all times.
• Handling sensitive and confidential information.
• Collaborating cross-functionally with global teams to tackle any customer disruption.

Skills

English fluency (C1+)

Communication skills

Writing skills

Investigation skills

Multitasking

Work under pressure

Shift flexibility

Cross-functional collaboration

Numeracy

IT skills

AML/KYC knowledge

High-volume support experience

Education

Bachelor's degree

Job description

Revolut is seeking a FinCrime Support Specialist in Manila to answer chats and review customer issues with a focus on fast, accurate resolution. You will own end-to-end cases, handle sensitive information, and collaborate with global teams to maintain high standards of service.

Night and weekend shifts are fully compensated as part of our 24/7 coverage. A bachelor’s degree and English proficiency (C1+) are required, along with strong communication, investigation, and numeracy skills.