Support Specialist (Business)

Revolut; Philippines; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Flexibility to work from home/office/‏

Revolut Metal subscription

Year-round events

Job summary

Revolut Ltd. is seeking a Support Specialist to own business customer issues, delivering an outstanding experience via in-app chat, phone, and email. You’ll work with product teams to improve customer journeys and support 24/7 coverage with occasional night/weekend shifts.

You’ll collaborate across teams globally to resolve complex issues. The role requires a bachelor's degree, 18+ months of customer service, and strong English, communication, numeracy, and IT skills.

Qualifications

• Experience providing B2B or business customer support.
• Bachelor's degree (must provide provisional certificate).
• 18+ months of customer service experience.
• Fluency in English (C1 level or higher).
• Excellent communication skills, both written and verbal.
• Ability to explain complex issues in an easy and understandable manner.
• Great numeracy, analytical, and IT skills.
• Empathy and love for helping people.
• Drive and self-motivation, with a highly flexible team-player attitude.
• Independent problem-solving approach.

Responsibilities

• Providing our customers with an outstanding experience via in-app live chat, phone, and email.
• Representing Revolut online at all times.
• Collaborating with other teams internationally to tackle any customer issues.

Skills

B2B support

Customer service

English proficiency

Communication skills

Explain complex issues

Numeracy and IT

Empathy

Self-motivation

Team player

Independent problem solving

Education

Bachelor's degree

STEM or business background

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Support Specialist to take ownership of any issues our business customers may have. You'll think deeper to find solutions and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

What you’ll be doing

• Providing our customers with an outstanding customer experience via our in-app live chat, phone, and email, ensuring they feel secure whilst using our features
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customer issues

What you'll need

• Experience providing B2B or business customer support, preferably in banking or financial services
• A bachelor's degree (must be able to provide at least a provisional certificate)
• 18+ months of customer service experience
• Fluency in English (C1 level or higher)
• Excellent communication skills, both written and verbal
• The ability to explain complex issues in an easy and understandable manner
• Great numeracy, analytical, and IT skills
• Empathy and love for helping people
• Drive and self-motivation, with a highly flexible team-player attitude
• An independent problem-solving approach

Nice to have

• An education background in STEM or business management

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team