Remote Support Specialist

Revolut; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Revolut Ltd. is seeking a Support Specialist to own customer issues, think deeply for solutions, and contribute to our daily support approach. The role supports 24/7 coverage with night and weekend shifts that are fully compensated.

You will assist customers via in-app, phone, and email, and work with international teams to resolve issues while delivering a secure, high-quality service experience.

Qualifications

• 18+ months of customer service experience.
• Fluency in English (C1+ level).
• Excellent communication skills, both written and verbal.
• Ability to explain complex issues in an easy and understandable manner.
• Great numeracy, analytical, and IT skills.
• Empathy when helping people.
• Driven and self-motivated, with a flexible team-player attitude.
• Independent problem-solving approach.

Responsibilities

• Provide our customers with an outstanding experience via in-app, phone, and email, ensuring they feel secure while using our features.
• Collaborate with other international teams to tackle customer issues.

Skills

Customer service

English fluency (C1+)

Communication

Numeracy & IT

Empathy & motivation

Problem-solving

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people.

People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing our customers with an outstanding customer experience via our in-app, phone, and email, ensuring they feel secure whilst using our features
• Collaborating with other international teams to tackle any customer issues

What you'll need

• 18+ months of customer service experience
• Fluency in English (C1+ level)
• Excellent communication skills, both written and verbal
• The ability to explain complex issues in an easy and understandable manner
• Great numeracy, analytical, and IT skills
• Empathy when helping people
• To be driven and self-motivated, with a flexible team-player attitude
• An independent problem-solving approach

Nice to have

• Fluency in other languages
• Experience in telecom or retail customer service

Building a global financial super app isn't enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.