Supervisor / Receptionist

Vera. Dental Clinic; Santo Tomas; On-site; PHP 270,000 - 330,000; Full time

Job summary

Vera. Dental Clinic in Santo Tomas, Batangas is seeking a Clinic Administrator to oversee day-to-day operations, ensuring a smooth workflow and high-quality patient service.

You will supervise nurses, front desk staff, and other medical support personnel while maintaining compliance with SOPs and safety standards. The role involves coordinating with the head office on policy updates, managing inventory and daily sales reconciliation, preparing regular reports, and supporting budgetary control.

Qualifications

• Experience in clinic administration or healthcare operations preferred.
• Strong organizational and leadership skills.
• Ability to monitor staffing and scheduling effectively.
• Excellent communication and customer service.

Responsibilities

• Oversee day-to-day clinic operations to ensure smooth workflow.
• Supervise nurses, front desk staff, and other medical support personnel.
• Monitor patient flow and appointment scheduling for timely service.
• Ensure confidentiality and data privacy compliance.
• Coordinate with doctors and management for service delivery.

Job description

Primary Duties and Responsibilities:

Administrative & Operational Responsibilities:

• Supervise the day-to-day operations of the clinic, ensuring smooth and efficient workflow.
• Monitor staff attendance, scheduling, and shift coverage to ensure adequate manpower.
• Coordinate with central/head office regarding policy updates, reporting, and resource requirements.
• Ensure clinic compliance with company SOPs, healthcare regulations, and safety standards.
• Oversee the cleanliness, organization, and maintenance of the clinic facility and equipment.
• Manage inventory of dental and office supplies, ensuring timely requisition and availability.

Staff Supervision & Development:

• Supervise and support clinic staff including nurses, front desk personnel, and other medical support staff.
• Conduct onboarding, training, and regular coaching to maintain service standards and clinical excellence.
• Monitor staff performance and provide feedback, recommendations, or disciplinary actions when needed.
• Promote teamwork and a professional working environment.

Patient Care & Customer Service:

• Ensure that patients receive high-quality and timely service.
• Handle patient concerns or complaints in a professional and empathetic manner.
• Monitor patient flow, appointment scheduling, and adherence to consultation time slots.
• Uphold patient confidentiality and ensure data privacy compliance.

Financial & Reporting Duties:

• Oversee cash handling, billing, and daily sales reconciliation.
• Prepare and submit accurate daily, weekly, and monthly reports (e.g., patient volume, sales, inventory usage).
• Assist in budgeting and cost control efforts for the clinic branch.

Coordination & Communication:

• Coordinate with doctors, specialists, diagnostic teams, and management for service delivery.
• Participate in regular meetings with management to report clinic performance and challenges.
• Act as the main point of contact between the branch and main office regarding operations and HR concerns.
• Perform other functions that may be designated by the immediate head

• Willing to WORK at VERA. Dental Clinic located at Unit 2A2 2nd Floor Phase 2, The Lifestyle Strip, Pan Philippine Highway, San Antonio, Santo Tomas, Batangas
• Willing to undergo One (1) month training period 2 weeks at VERA. Dental Clinic Head Office located at San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside AUB and Chowking) and the last 2 weeks at Branch Assignment.