Supervisor, Poker Room

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 446,000 - 737,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila is seeking a Supervisor, Poker Room to help manage the poker room and host guests in a secure, welcoming atmosphere. The role reports to the Assistant Manager and focuses on policy implementation and smooth game operations.

Responsibilities include ensuring games run smoothly, enforcing house rules, overseeing rake collection, addressing guest inquiries, and mentoring staff to maintain high service standards and game integrity.

Qualifications

• Experience minimum two years as Poker dealer.
• Education tertiary education is preferred but not essential.
• Strong written and verbal communication skills; ability to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Ensure poker games and tournaments run smoothly following rules.
• Monitor and maintain game integrity by enforcing house procedures.
• Ensure dealers collect correct rakes for each game.
• Handle guest inquiries, complaints and disputes professionally and timely.
• Train and mentor poker room staff to uphold service and integrity.
• Create games and assign guests to open tables based on waiting list.
• Assist guest registrations.

Skills

Poker dealer

Communication skills

Flexible shifts

Education

Tertiary education

Job description

REQ15163 Supervisor, Poker Room (Open) POSITION SUMMARY: The Supervisor, Poker Room assists the Assistant Manager, Poker Room in implementing and executing poker room policies and procedures, creating, and maintaining a secure, friendly atmosphere while hosting guests.

PRIMARY RESPONSIBILITIES:

1. Ensures that all poker games and tournaments run smoothly and efficiently, following established rules and regulations.
2. Monitor and maintain the integrity of poker games by enforcing house rules and procedures.
3. Ensure that the dealer collecting the correct rakes every game dealt on the table.
4. Handle customer inquiries, complaints and disputes in a professional and timely manner.
5. Train and mentor poker room staff to ensure high standards of customer service and game integrity.
6. Create games and assign guests to tables to open according to the number of players on the waiting list.
7. Assisting guest registrations.

QUALIFICATIONS:

1. Experience Minimum two years as Poker dealer and competent in dealing the game.
2. Education Tertiary education is preferred but not essential.
3. Skills / Competencies
   1. Strong written and verbal communication skills.
   2. Must be able to work varied shifts, including nights, weekends, and public holidays.
   3. Experience in the Asian gaming market is desirable.
   4. Sounds knowledge of Poker games variety.

Melco Resorts & Entertainment Limited ("Melco") is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.