Receptionist, Poker Room

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Receptionist for the Poker Room. You will greet players, manage seating, and maintain records to ensure a smooth, enjoyable experience. You will also answer inquiries, promote promotions, and assist with events while upholding high service standards.

The role requires strong communication, organizational skills, and a friendly, professional demeanor in a fast-paced casino setting. Proficiency in MS Office and casino software is beneficial.

Qualifications

• Experience in customer service and casino operations.
• Proficient in English; other languages are a plus.
• Strong communication, interpersonal and organizational skills.
• Computer literacy with MS Office and casino management systems.

Responsibilities

• Greet players warmly as they enter the poker room and provide information about games, promotions, and events.
• Answer player inquiries in person, over the phone, or through electronic communication.
• Maintain and manage the player waitlist and seating arrangements for poker games.
• Coordinate with poker supervisors and dealers to ensure tables are staffed and players are seated efficiently.
• Register players for poker games, tournaments, or special events.
• Accurately record player details, buy-ins, and other necessary information.
• Inform players about current and upcoming promotions, tournaments, or membership programs.
• Assist with distributing promotional materials and gathering player feedback.
• Address and elevate player concerns or complaints to the Poker Supervisor when necessary.
• Maintain the cleanliness and organization of the poker room reception area

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

Calm under pressure

Education

Tertiary level education preferred

Tools

MS Office

Casino management systems

Job description

POSITION SUMMARY

The Receptionist, Poker Room serves as the first point of contact for players entering the poker room. This role involves welcoming players, managing seating arrangements, maintaining accurate records, and providing exceptional customer service to ensure a smooth and enjoyable experience for all guests.

PRIMARY RESPONSIBILITIES

• Greet players warmly as they enter the poker room and provide information about available games, promotions, and events.
• Answer player inquiries in person, over the phone, or through electronic communication.
• Maintain and manage the player waitlist and seating arrangements for poker games.
• Coordinate with poker supervisors and dealers to ensure tables are appropriately staffed and players are seated efficiently.
• Register players for poker games, tournaments, or special events.
• Accurately record player details, buy-ins, and other necessary information.
• Inform players about current and upcoming promotions, tournaments, or membership programs.
• Assist with distributing promotional materials and gathering player feedback.
• Address and elevate player concerns or complaints to the Poker Supervisor when necessary.
• Maintain the cleanliness and organization of the poker room reception area
• Performs other tasks as assigned by immediate superior

KEY PERFORMANCE INDICATORS

• Increase of member database

QUALIFICATIONS

I. Experience

• Customer service
• Casino operations background

II. Education

• Tertiary level education is preferred

III. Skills / Competencies

• Average computer skills and proficiency in MS Office applications such as word, outlook and excel.
• Good communication and interpersonal skills are required. Must be proficient in verbal and written English; ability to speak/write in foreign language is an advantage.

IV. Other Attributes

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in basic computer software and casino management systems
• Friendly and approachable demeanor
• Professional appearance and behavior
• Pleasing personality
• Ability to remain calm under pressure and work in a fast-paced environment

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.