Dealer

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a friendly and attentive Table Games Dealer to join our Manila team. You will deal casino table games, assist with buy-ins, and educate guests on game rules while upholding security and policies on the floor.

The role requires excellent communication, a professional appearance, and strong customer service mindset. Filipino citizenship and being 21 or older are essential, with training provided.

Qualifications

• Experience is not a necessity as training will be provided.
• Tertiary education is preferred but not essential.

Responsibilities

• Deal casino table games and ensure adherence to casino policies.
• Assist with or complete customer buy-in transactions.
• Educate players on the proper rules and procedures of the table game.
• Remain responsible for table game security at all times.
• Adhere to regulatory, departmental, and casino policies and procedures and perform other tasks as assigned.

Skills

Mathematical ability

Communication skills

Professional appearance

Customer service

Team player

Flexibility for shifts

Public contact experience

Education

Tertiary education preferred

Job description

PRIMARY RESPONSIBILITIES

• Deals casino table games and ensures adherence to casino policies.
• Assists with or complete customer buy-in transactions.
• Remains alert to the play of the game; ensures all losing bets are picked up and pays winning bets correctly.
• Educates players on the proper rules and procedures of the table game.
• Remains responsible for table game security at all times.
• Adheres to all regulatory, departmental, and casino policies and procedures and perform other tasks as assigned.

Hospitality and Courtesy

• Adheres to company established personal hygiene, grooming and presentation guidelines.
• Receives guests in a warm and welcoming manner.
• Listens and is attentive to the needs and requirements of our guests.
• Identifies the needs of our guests and offers to help accordingly.
• Is considerate and understanding of our guests in every occasion.
• Treats all guests and fellow team members with respect and courtesy.
• Takes every occasion to offer assistance.

Disposition

• Remains enthusiastic regardless of the repetitive nature of some tasks.
• Maintains a welcoming and friendly character.
• Remains friendly and eager to work as part of a team.
• Exhibits professional work ethic with a strong emphasis on discretion.

Integrity

• Displays honesty in all situations.
• Reports any dishonest actions observed or known.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Reports all guest complaints and compliments to Supervisor.Adheres to Company and Departmental guidelines and standards.
• Shares with next shift the information needed for them to succeed.

Dependability

• Reports to work as scheduled and on time.
• Complies with Attendance Policy.
• Practices teamwork and offers support and assistance to other team members and departments.

Physical Demands

The Team Member will be required to meet all appearance guidelines while on duty. While performing the duties of this position, the team member is frequently required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl and talk or hear. The team member will be required to maintain a positive facial expression and body language for long periods of time.

Work Environment

The noise level in the work environment is usually loud. Will be exposed to electrical and other hazards. Will be exposed to a second-hand smoke-filled environment. Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

QUALIFICATIONS

• Experience Experience is not a necessity as training will be provided.
• Education Tertiary education is preferred but not essential.

Skills / Competencies / Attributes

• Ability to calculate mathematical equations i.e. adding, subtracting, multiplying and dividing without a calculator or paper.
• Strong communication skills.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• The majority of the team member’s time will be spent in public contact with guests and other team members; therefore experience in customer service areas or any activity involving public contact is preferred.
• Must be a team player and have excellent customer service skills.
• Must be able to work varied shifts, including nights, weekends and public holidays.
• Must be a Filipino citizen.
• Must be at least 21 years of age.

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.