Poker Room Host & Guest Experience Lead

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Receptionist for the Poker Room. You will greet players, manage seating, and maintain records to ensure a smooth, enjoyable experience. You will also answer inquiries, promote promotions, and assist with events while upholding high service standards.

The role requires strong communication, organizational skills, and a friendly, professional demeanor in a fast-paced casino setting. Proficiency in MS Office and casino software is beneficial.

Qualifications

• Experience in customer service and casino operations.
• Proficient in English; other languages are a plus.
• Strong communication, interpersonal and organizational skills.
• Computer literacy with MS Office and casino management systems.

Responsibilities

• Greet players warmly as they enter the poker room and provide information about games, promotions, and events.
• Answer player inquiries in person, over the phone, or through electronic communication.
• Maintain and manage the player waitlist and seating arrangements for poker games.
• Coordinate with poker supervisors and dealers to ensure tables are staffed and players are seated efficiently.
• Register players for poker games, tournaments, or special events.
• Accurately record player details, buy-ins, and other necessary information.
• Inform players about current and upcoming promotions, tournaments, or membership programs.
• Assist with distributing promotional materials and gathering player feedback.
• Address and elevate player concerns or complaints to the Poker Supervisor when necessary.
• Maintain the cleanliness and organization of the poker room reception area

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

Calm under pressure

Education

Tertiary level education preferred

Tools

MS Office

Casino management systems

Job description

Melco Resorts & Entertainment Limited is seeking a Receptionist for the Poker Room. You will greet players, manage seating, and maintain records to ensure a smooth, enjoyable experience. You will also answer inquiries, promote promotions, and assist with events while upholding high service standards.

The role requires strong communication, organizational skills, and a friendly, professional demeanor in a fast-paced casino setting. Proficiency in MS Office and casino software is beneficial.