Poker Room Supervisor: Lead Games & Guest Experience

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 446,000 - 737,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila is seeking a Supervisor, Poker Room to help manage the poker room and host guests in a secure, welcoming atmosphere. The role reports to the Assistant Manager and focuses on policy implementation and smooth game operations.

Responsibilities include ensuring games run smoothly, enforcing house rules, overseeing rake collection, addressing guest inquiries, and mentoring staff to maintain high service standards and game integrity.

Qualifications

• Experience minimum two years as Poker dealer.
• Education tertiary education is preferred but not essential.
• Strong written and verbal communication skills; ability to work varied shifts including nights, weekends, and holidays.

Responsibilities

• Ensure poker games and tournaments run smoothly following rules.
• Monitor and maintain game integrity by enforcing house procedures.
• Ensure dealers collect correct rakes for each game.
• Handle guest inquiries, complaints and disputes professionally and timely.
• Train and mentor poker room staff to uphold service and integrity.
• Create games and assign guests to open tables based on waiting list.
• Assist guest registrations.

Skills

Poker dealer

Communication skills

Flexible shifts

Education

Tertiary education

Job description

Melco Resorts & Entertainment Limited in Manila is seeking a Supervisor, Poker Room to help manage the poker room and host guests in a secure, welcoming atmosphere. The role reports to the Assistant Manager and focuses on policy implementation and smooth game operations.

Responsibilities include ensuring games run smoothly, enforcing house rules, overseeing rake collection, addressing guest inquiries, and mentoring staff to maintain high service standards and game integrity.