Supervisor, Poker Room

Melco Resorts & Entertainment; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking a Supervisor, Poker Room to oversee poker room operations and guest service. The role supports the Assistant Manager by implementing policies, mentoring staff, and maintaining a secure, friendly atmosphere for guests.

The position requires leadership in handling games, tournaments, and dealer performance while ensuring compliance with house rules and high standards of service.

Qualifications

• Minimum two years as Poker dealer.
• Tertiary education is preferred but not essential.
• Experience in the Asian gaming market is desirable.
• Solid knowledge of poker games.

Responsibilities

• Ensures that all poker games and tournaments run smoothly and efficiently, following established rules and regulations.
• Monitor and maintain the integrity of poker games by enforcing house rules and procedures.
• Ensure that the dealer collects the correct rakes for each game.
• Handle customer inquiries, complaints and disputes in a professional and timely manner.
• Train and mentor poker room staff to ensure high standards of customer service and game integrity.
• Create games and assign guests to tables to open according to the number of players on the waiting list.
• Assisting guest registrations.

Skills

Communication skills

Flexible shifts

Poker knowledge

Asian gaming market knowledge

Education

Tertiary education preferred

Job description

Position Summary

The Supervisor, Poker Room assists the Assistant Manager, Poker Room in implementing and executing poker room policies and procedures, creating, and maintaining a secure, friendly atmosphere while hosting guests.

REQ15163 Supervisor, Poker Room (Open)

Position Summary

The Supervisor, Poker Room assists the Assistant Manager, Poker Room in implementing and executing poker room policies and procedures, creating, and maintaining a secure, friendly atmosphere while hosting guests.

Primary Responsibilities

• Ensures that all poker games and tournaments run smoothly and efficiently, following established rules and regulations.
• Monitor and maintain the integrity of poker games by enforcing house rules and procedures.
• Ensure that the dealer collecting the correct rakes every game dealt on the table.
• Handle customer inquiries, complaints and disputes in a professional and timely manner.
• Train and mentor poker room staff to ensure high standards of customer service and game integrity.
• Create games and assign guests to tables to open according to the number of players on the waiting list.
• Assisting guest registrations.

Qualifications

I. Experience

Minimum two years as Poker dealer and competent in dealing the game.

II. Education

Tertiary Education Is Preferred But Not Essential.

III. Skills / Competencies

• Strong written and verbal communication skills.
• Must be able to work varied shifts, including nights, weekends, and public holidays.
• Experience in the Asian gaming market is desirable.
• Sounds knowledge of Poker games variety.