Poker Room Lead - Host, Rules, and Game Integrity

Melco Resorts & Entertainment; Manila; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Melco Resorts & Entertainment in Manila is seeking a Supervisor, Poker Room to oversee poker room operations and guest service. The role supports the Assistant Manager by implementing policies, mentoring staff, and maintaining a secure, friendly atmosphere for guests.

The position requires leadership in handling games, tournaments, and dealer performance while ensuring compliance with house rules and high standards of service.

Formación

• Minimum two years as Poker dealer.
• Tertiary education is preferred but not essential.
• Experience in the Asian gaming market is desirable.
• Solid knowledge of poker games.

Responsabilidades

• Ensures that all poker games and tournaments run smoothly and efficiently, following established rules and regulations.
• Monitor and maintain the integrity of poker games by enforcing house rules and procedures.
• Ensure that the dealer collects the correct rakes for each game.
• Handle customer inquiries, complaints and disputes in a professional and timely manner.
• Train and mentor poker room staff to ensure high standards of customer service and game integrity.
• Create games and assign guests to tables to open according to the number of players on the waiting list.
• Assisting guest registrations.

Conocimientos

Communication skills

Flexible shifts

Poker knowledge

Asian gaming market knowledge

Educación

Tertiary education preferred

Descripción del empleo

Melco Resorts & Entertainment in Manila is seeking a Supervisor, Poker Room to oversee poker room operations and guest service. The role supports the Assistant Manager by implementing policies, mentoring staff, and maintaining a secure, friendly atmosphere for guests.

The position requires leadership in handling games, tournaments, and dealer performance while ensuring compliance with house rules and high standards of service.