Receptionist, Poker Room

Melco Resorts & Entertainment; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking a Receptionist for the Poker Room to welcome players, manage seating, and keep accurate records to ensure a smooth guest experience in a fast-paced casino.

You will greet players, answer inquiries, register players for games and events, coordinate with supervisors and dealers, inform about promotions, and maintain a clean reception area while delivering exceptional service. Strong English communication and basic computer skills are essential.

Qualifications

• Experience in customer service and casino operations.
• Proficient in MS Office (Word, Outlook, Excel).
• Excellent communication and interpersonal abilities.
• English proficiency; other languages a plus.
• Tertiary level education preferred.

Responsibilities

• Greet players and provide information on games, promotions, and events.
• Answer inquiries in person, by phone, or electronically.
• Manage player waitlist and seating for poker games.
• Coordinate with supervisors and dealers for staffing and seating.
• Register players for games, tournaments, or events.
• Record player details and buy-ins accurately.
• Inform players about promotions and membership programs.
• Collect feedback and handle concerns with supervisor escalation.
• Maintain clean and organized reception area.
• Perform other tasks as assigned by supervisor.

Skills

MS Office

Customer service

Interpersonal skills

English (verbal/written)

Foreign language (advantage)

Communication skills

Education

Tertiary level education preferred

Tools

Casino management systems

Job description

REQ15164 Receptionist, Poker Room (Open)

Position Summary

The Receptionist, Poker Room serves as the first point of contact for players entering the poker room. This role involves welcoming players, managing seating arrangements, maintaining accurate records, and providing exceptional customer service to ensure a smooth and enjoyable experience for all guests.

Primary Responsibilities

• Greet players warmly as they enter the poker room and provide information about available games, promotions, and events.
• Answer player inquiries in person, over the phone, or through electronic communication.
• Maintain and manage the player waitlist and seating arrangements for poker games.
• Coordinate with poker supervisors and dealers to ensure tables are appropriately staffed and players are seated efficiently.
• Register players for poker games, tournaments, or special events.
• Accurately record player details, buy-ins, and other necessary information.
• Inform players about current and upcoming promotions, tournaments, or membership programs.
• Assist with distributing promotional materials and gathering player feedback.
• Address and elevate player concerns or complaints to the Poker Supervisor when necessary.
• Maintain the cleanliness and organization of the poker room reception area
• Performs other tasks as assigned by immediate superior

Key Performance Indicators

• Increase of member database

Qualifications

I. Experience

• Customer service
• Casino operations background

II. Education

Tertiary level education is preferred

III. Skills / Competencies

• Average computer skills and proficiency in MS Office applications such as word, outlook and excel.
• Good communication and interpersonal skills are required. Must be proficient in verbal and written English; ability to speak/write in foreign language is an advantage.

IV. Other Attributes

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in basic computer software and casino management systems
• Friendly and approachable demeanor
• Professional appearance and behavior
• Pleasing personality
• Ability to remain calm under pressure and work in a fast-paced environment