Receptionist, Poker Room

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila seeks a Receptionist for the Poker Room to greet players, manage seating, and maintain accurate records while delivering outstanding guest service.

You will answer inquiries, assist with promotions and events, register players, and coordinate with supervisors and dealers to ensure smooth operations. A tertiary education is preferred and English communication is essential.

Qualifications

• Customer service experience required in a casino setting.
• Casino operations background preferred.
• Proficiency in MS Office (Word, Outlook, Excel).
• Excellent verbal and written English; additional languages a plus.

Responsibilities

• Greet players and provide information on games, promotions, and events.
• Answer inquiries in person, by phone, or electronically.
• Manage player waitlist and seating for poker games.
• Coordinate with supervisors and dealers to staff tables.
• Register players for games, tournaments, or events.
• Record player details, buy-ins, and information.
• Inform players about promotions, tournaments, or membership programs.
• Distribute promotional materials and collect feedback.
• Escalate concerns to the Poker Supervisor when needed.
• Maintain cleanliness and organization of the reception area.
• Perform other tasks as assigned.

Skills

Customer service

Casino operations

MS Office

English communication

Education

Tertiary level education preferred

Tools

Casino management systems

Job description

POSITION SUMMARY: The Receptionist, Poker Room serves as the first point of contact for players entering the poker room. This role involves welcoming players, managing seating arrangements, maintaining accurate records, and providing exceptional customer service to ensure a smooth and enjoyable experience for all guests. PRIMARY RESPONSIBILITIES: 1. Greet players warmly as they enter the poker room and provide information about available games, promotions, and events. 2. Answer player inquiries in person, over the phone, or through electronic communication. 3. Maintain and manage the player waitlist and seating arrangements for poker games. 4. Coordinate with poker supervisors and dealers to ensure tables are appropriately staffed and players are seated efficiently. 5. Register players for poker games, tournaments, or special events. 6. Accurately record player details, buy-ins, and other necessary information. 7. Inform players about current and upcoming promotions, tournaments, or membership programs. 8. Assist with distributing promotional materials and gathering player feedback. 9. Address and escalate player concerns or complaints to the Poker Supervisor when necessary. 10. Maintain the cleanliness and organization of the poker room reception area 11. Performs other tasks as assigned by immediate superior KEY PERFORMANCE INDICATORS: 1. Increase of member databaseQUALIFICATIONS: I. Experience 1. Customer service 2. Casino operations backgroundII. Education Tertiary level education is preferred III. Skills / Competencies 1. Average computer skills and proficiency in MS Office applications such as word, outlook and excel. 2. Good communication and interpersonal skills are required. Must be proficient in verbal and written English; ability to speak/write in foreign language is an advantage. IV. Other Attributes 1. Excellent communication and interpersonal skills 2. Strong organizational and multitasking abilities 3. Proficiency in basic computer software and casino management systems 4. Friendly and approachable demeanor 5. Professional appearance and behavior 6. Pleasing personality 7. Ability to remain calm under pressure and work in a fast-paced environment