Supervisor I, Sales Support

Remitly; Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Remitly in Manila seeks a Sales Operations Manager to oversee daily operations, optimize processes, and align activity with business goals and customer expectations. You will support planning, territory management, quotas, and incentives while leading a high performing team.

We look for a bachelor’s degree holder with 2+ years of leadership in sales operations, strong data skills, and CRM proficiency; night shifts may apply and collaboration across departments is essential.

Qualifications

• Bachelor's degree required.
• 2+ years of leadership or supervisory experience across multiple functions.
• End-to-end sales operations or sales support experience.
• Detail-oriented with strong data accuracy.
• Excellent written and verbal communication; cross-level collaboration.
• Willing to work night shift and handle multiple priorities.
• Intermediate to advanced MS Excel skills.
• Familiarity with CRM platforms such as Salesforce or similar.

Responsibilities

• Oversee daily sales operations and support sales teams and stakeholders.
• Develop and improve sales processes, policies, and procedures.
• Ensure alignment of activities with business objectives and customer expectations.
• Support sales planning, territory management, quota administration, enablement, and incentives.
• Lead, coach, and motivate a high-performing Sales Operations team.
• Collaborate with Sales, Marketing, Finance, and Customer Success to meet SLAs.

Skills

Sales operations

Leadership

Data analysis

MS Excel

CRM proficiency

Communication

Education

Bachelor's degree

Tools

Salesforce

MS Office

CRM tools

Job description

Key Responsibilities

Sales Operations Management

• Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
• Develop, implement, and continuously improve sales processes, policies, and procedures.
• Ensure operational activities are aligned with business objectives and customer expectations.
• Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.

Leadership and Team Management

• Lead, coach, develop, and motivate a high-performing Sales Operations team.
• Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
• Develop local talent through structured coaching, training, and career development programs.
• Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.

Reporting, Analytics, and Performance Management

• Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
• Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
• Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.

Stakeholder and SLA Management

• Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
• Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.

Process Improvement and Business Excellence

• Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
• Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
• Drive operational excellence through automation, standardization, and workflow optimization.
• Establish succession and contingency plans to minimize operational risks and disruptions.

Qualifications:

• Must be a bachelor's degree holder
• Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
• Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
• Must have a keen eye for details and the ability to manage data with accuracy and completeness
• Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Must be dynamic or capable of balancing multiple priorities in various work areas
• Must be willing to work night shift
• Intermediate to advance skills in MS Excel
• Proficiency in MS Office suite and web-based applications
• Familiarity in sales commission platform is an added advantage
• Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.

Quick learner and adaptable to new tools/AI technologies

Internal Hiring Requirements:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

USA Job Seekers:

EEO Know Your Rights.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.