Sales Operations Supervisor | Nightshift

Satellite Office; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Satellite Office is seeking a Sales Operations Supervisor to lead a small team and drive operational excellence in a fast-paced setting. You will oversee daily activities, optimize processes, and collaborate with Account Managers and Operations teams to ensure accurate, timely execution.

You will coach coordinators, set clear KPIs, and analyze data using Salesforce and Office tools to deliver actionable insights, while maintaining a strong customer service orientation and a growth mindset.

Qualifications

• One to two years of experience in Sales Operations or a similar role.
• Experience leading a team of three or more employees.
• Familiarity with CRM and ERP systems; Salesforce and Oracle EBS preferred but not required.

Responsibilities

• Oversee daily operations of the Sales Operations team and ensure efficient resource use.
• Drive process improvements to boost accuracy and efficiency.
• Use reporting platforms to analyze trends and inform decision making with data insights.
• Be the primary contact for communication with Account Managers and Operations teams.
• Maintain discipline to manage multiple tasks and meet deadlines.

Skills

Time management

Organization

Quality & attention to detail

Customer service orientation

Sales orientation

Growth mindset

Solution focused

Professional maturity

Adaptability

Tools

Salesforce

Microsoft Office

Order management systems

Job description

SALES OPERATIONS SUPERVISOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS SALES OPERATIONS SUPERVISOR?

The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team.

The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Operational Leadership and Process Optimization

• Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures




• Drive process improvements to enhance efficiency, accuracy, and overall team performance




• Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights




• Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration




• Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution

Team Development and Performance Management

• Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations




• Conduct performance evaluations and establish clear, measurable goals aligned with company objectives




• Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes




• Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns




• Develop employees by encouraging a growth mindset and commitment to ongoing professional development

Collaboration and Strategic Execution

• Partner with Sales Leaders to align Sales Operations strategies with overall business goals




• Support Operations Leadership in executing Wildly Important Goals and company initiatives




• Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations




• Adapt quickly to shifting priorities and guide the team effectively through change

Required Behaviors and Attributes

• Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative while actively seeking skill development opportunities




• Solution Focused: Approaches challenges with a positive mindset, resolves issues proactively, manages conflict effectively, and assumes positive intent




• Professional Maturity: Acts as a self starter who is respectful, transparent, cooperative, and accountable in all interactions




• Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast paced environment

Core Skills and Experience

• Time Management and Prioritization: Effectively plans and executes tasks while meeting deadlines and managing multiple priorities




• Organization: Maintains a structured, systematic approach to documentation and process management




• Quality and Attention to Detail: Delivers thorough and accurate work, particularly in managing complex order processes and ensuring seamless execution




• Customer Service Orientation: Understands and addresses the needs of internal teams and external clients through clear communication and prompt issue resolution




• Technical Proficiency: Proficient in Salesforce and Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams, along with other relevant software for order management, data analysis, and reporting




• Sales Orientation: Demonstrates the ability to influence decisions and negotiate effectively while contributing to overall sales objectives

WHAT ARE WE LOOKING FOR?

• One to two years of experience in Sales Operations or a similar role




• One to two years of leadership experience managing a team of three or more employees




• Experience with CRM and ERP systems required; Salesforce and Oracle E Business Suite preferred but not required