Supervisor (full-time) - Perry Ellis

Perry Ellis International - Retail; Marcos; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Paid vacation and personal time

401(k) plan & company match

Job summary

Perry Ellis International - Retail is seeking a Supervisor Key Holder in Ilocos Norte, Philippines, to enhance retail operations and foster customer satisfaction. This role requires supporting the Store Manager, achieving sales goals, and maintaining store appearance.

The ideal candidate will have 1-2 years of retail experience and strong interpersonal skills. Benefits include paid vacation and a 401(k) plan.

Qualifications

• 1-2 years of retail experience.
• Ability to lift up to 25 pounds.
• Energetic and positive attitude.

Responsibilities

• Ensure excellent customer experience and satisfaction.
• Support Store Manager in operational functions.
• Participate in pricing strategies and visual merchandising.

Skills

Customer service orientation

Interpersonal communication skills

Positive attitude

Education

High school degree

Job description

SUMMARY

The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.

RESPONSIBILITIES

Customer Experience

• Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
• Achieves excellent scores on secret shopper reports.
• Ensure the store is visually distinctive and appearance impeccably maintained.
• Demonstrates awareness of store sales plans and results.
• Demonstrates awareness of individual contribution to business results.
• Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
• Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
• Understands reports, analysis of business trends and inventory opportunities.

Operational Responsibilities

• Prioritizes workflow through successful planning and time management.
• Supports appropriate staffing levels based on business trends and payroll guidelines.
• Understands and complies with all company policies, procedures and operations.
• Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
• Demonstrate effective written and verbal communication skills.
• Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
• Supports the supervision and motivates staff members.

Visual, Brand And Product Management

• Participates and supports execution of all pricing strategies to achieve gross margin.
• Supports the execution of merchandise set up according to visual guidelines.
• Communicates store inventory opportunities to the Store Manager.
• Supports replenishment of merchandise on the selling floor as needed.

People Responsibilities

• Adheres to Human Resources standards following general practices.
• Holds teams accountable for achieving results and communicates with Store Managers opportunities.
• Manages conflict.
• Empowers and involves the team in the decision making process while guiding the process.
• Receptive to feedback and fosters dialogue around solutions.
• Maintains confidentiality and meets own commitments.

REQUIREMENTS

• Energetic and positive attitude.
• 1-2 years of retail experience.
• Strong interpersonal communication and customer service skills.
• Customer service-oriented. (outgoing, friendly, and personable with a positive attitude).
• Must be able to move and/or lift to 25 pounds.
• High school degree.

BENEFITS

• Paid vacation and Personal time.
• 401(k) plan & company match.

EEO STATEMENT

Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.