Retail Sales Associate

M5 Mart, Inc.; Ilocos Norte; On-site; PHP 200,880 - 312,480; Full time

Job summary

M5 Mart, Inc. in Ilocos Norte is seeking a customer-focused retail associate to greet and assist customers, guide them through the store, and assess their needs to ensure excellent service.

The role requires computer literacy, numerical ability, and the ability to handle stock, merchandising, and weekly reports while maintaining a neat appearance and strong teamwork.

Qualifications

• Education level: college level or vocational course or high school graduate.
• Experience in all aspects of Supplier Relationship Management.
• Must be computer literate and good with numbers.
• Strong understanding of customer and market dynamics and requirements.
• Willingness to travel and work, and ability to work in a team.
• Polite, helpful manner with neat appearance.
• Strong negotiation and organization skills.

Responsibilities

• Greet customers promptly and courteously as they enter the store.
• Direct customers throughout the store or to the area the customer requests.
• Identify the specific needs of each person that enters the store.
• Explain product style, quality and value, and provide product knowledge.
• Use effective communication to build and maintain customer relationships.
• Sell by satisfying customer needs rather than just pushing sales.
• Provide accurate and current product information for inquiries.
• Coordinate with other sales associates to deliver exceptional service.
• Participate in merchandise handling including stock replenishment and fitting room use.
• Prepare stock inventory/sales reports weekly.

Skills

Computer Literate

Be good with numbers

Business Correspondence

Customer and market dynamics

Willingness to travel and work

Teamwork

Public interaction

Polite and helpful manner

Confident and assertive

Smart appearance

Stamina

Negotiation Skills

Organization Skills

Job description

Job Description

At least College level undergraduate, or has taken any vocational course, or at least High School graduate.

Experience in all aspects of Supplier Relationship Management.

• Computer Literate
• Be good with numbers
• Business Correspondence
• Strong understanding of customer and market dynamics and requirements.
• Willingness to travel and work.
• Be ready and able to work within a team.
• Enjoy working with the public.
• Have a polite, helpful manner.
• Confident and assertive.
• Having a smart appearance.
• Have plenty of stamina.
• Negotiation Skills
• Organization Skills

GENERAL DUTIES AND RESPONSIBILITIES

Under direct supervision of the Retail Store Supervisor, main task is:

Initiates contact with the customer in the store and helps the customer in the store and helps the customer feel welcome.

Reports directly under the supervision of RSS.

Assesses the needs of the customer and provide the appropriate level of service to the customers.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet customers promptly and courteously as they enter the store.
• Direct the customers throughout the store or to the specific area the customer requests.
• Find out the specific needs of each person that enters the store.
• Communicates with the customers about style, quality and value of the product; provides over all product and fit knowledge to the customer.
• Uses effective communication skills to build and maintain customer relationships.
• Work to make customers, not just sales, and learn to sell by satisfying customer needs.
• Give accurate and current information about the product for all inquiries.
• Coordinates efforts with other sales associates to ensure customers receive exceptional service throughout the store.
• Participate in merchandise handling, which includes stock replenishments, fitting room use and price management.
• Prepares stock inventory/ sales reports to the office on weekly basis.
• Maintain a positive, cheerful and cooperation with the team.
• Report to work on time or notify in advance if absent or late.
• Observe proper grooming and uniform while on duty.
• Report to office during office day.
• Observe and adhere to all company rules and regulations of M5 Creative, Inc.
• Check stock daily to ensure that all products are adequately stocked and available for customers; if stock is not currently available off to put their name on the wish list and to call them when stock arrives.
• All folded merchandise must be neat and well folded; sizes should be arranged in order from smallest to largest. Color must be separated from white.
• All hanging merchandise must be always checked and should be clean.
• Featured merchandise should be prominently displayed in each section.
• Maintain store image by adhering to the dress guidelines as outlined in our employee policy on employee’s uniform.
• Maintain a clean and well- organized back-stock area.
• And other task that maybe assigned by the immediate head or management from time to time