Branch Supervisor

International Toy World, Inc.; Pasig; On-site; PHP 335,000 - 558,000; Full time

Job summary

International Toy World, Inc. is seeking a Retail Store Supervisor to assist the Store Manager in smooth day-to-day operations and exceptional customer service.

You will lead sales efforts, engage customers on the shop floor, and ensure standards for branding, housekeeping, and promotions are consistently met. The role requires 1–3 years of supervisory experience in retail, a BA in business-related field, and strong leadership with excellent communication and problem-solving abilities.

Qualifications

• Bachelor’s degree in Business Administration or related field is required.
• 1–3 years of supervisory or management experience in retail or service environment.
• Strong leadership, communication, and problem-solving skills; proficient in Microsoft Office.

Responsibilities

• Meet and exceed the company’s sales goals and service standards on a consistent basis.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Attend store meetings and training sessions to develop skills.
• Adhere to policies and standards to achieve sales targets.
• Ensure high levels of customer satisfaction through excellent service.
• Spend time on the selling floor meeting customers and assisting staff.
• Follow cash handling policies and procedures; participate in safety and security standards.
• Assist in maintaining brand image and housekeeping; ensure promotions are accurate.
• Assist in implementing safety measures in line with corporate standards.
• Support inventory management: receiving procedures, transfers, pricing, counts, and inventories.
• Maintain inventory and ensure items are in stock.
• Coordinate with Warehouse Supervisor to align warehousing with selling needs.
• Organize and distribute staff schedules; motivate and guide retail staff to meet targets.
• Ensure staff comply with policies including uniform and grooming.

Skills

Leadership

Communication

Problem solving

Microsoft Office

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Job description

Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.

Sales Achievement Plan

• Meet and exceed the company’s sales goals and service standards on a consistent basis.
• Create additional sales opportunities by promoting and suggesting other appropriate items.
• Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.
• Adhere to policies/standards to achieve the sales targets.

Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.
• Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.

Store Operations

• Consistently follow and abide by the company’s established registers and cash handling policies and procedures.
• Actively participate and support the company’s safety and security standards at all times.
• Assist in meeting the company’s brand image and housekeeping standards.
• Ensure promotions are accurate and in tune with company’s standards.
• Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.

Merchandise and Stock Management

• Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
• Maintain inventory and ensure items are in stock.
• Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.

People Management

• Organize and distribute staff schedules.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.
• Educational Qualifications: Bachelor’s degree in Business Administration or related field.
• Experience Level: 1-3 years of supervisory or management experience in a retail or service environment.
• Skills and Competencies: Strong leadership, communication, and problem-solving skills; proficiency in Microsoft Office.
• Working Conditions: Office and retail environment, may require evening and weekend hours.
• Qualities and Traits: Team-oriented, detail-focused, adaptable, and driven.