Supervisor, Accounts Receivable

Concentrix; Metro Manila; On-site; PHP 558,000 - 725,000; Full time

Job summary

Concentrix in Manila is seeking an Accounts Receivable Supervisor to oversee end-to-end invoicing and collections, drive DSO and billing KPIs, and serve as the main AR point of contact for internal stakeholders.

You will supervise invoicing, client portal management, and collections follow-ups; collaborate with Sales and Operations to resolve billing issues; monitor disputes, aging, and adjust processes to improve cycle time and accuracy.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 4+ years in Invoicing, Billing, Accounts Receivable, and Collections.
• Hands-on Project Management experience leading end-to-end projects.
• Proactively identifies risks, gaps, and improvement opportunities.
• WFM background preferred, including capacity planning, reporting, scheduling, analytics.
• Self-motivated, accountable with team leadership skills.
• Strong internal stakeholder management and collaboration.
• Strong analytical skills with high attention to detail.
• Excellent written and verbal communication.
• Ability to work from home if needed.
• Willingness to travel to Manila.
• Mid-shift schedule (1:00 PM – 11:00 PM) with overtime.

Responsibilities

• Supervise invoicing and collections process.
• Ensure invoices are prepared, approved, and submitted accurately and on time.
• Oversee client portal management and progress invoices to payment status.
• Monitor portal status, rejections, resubmissions, and approvals to prevent delays.
• Coordinate weekly cadence with Sales and Operations to track invoicing status.
• Partner with Sales and Operations to resolve billing issues efficiently.
• Track root causes of disputes and implement corrective actions.
• Drive collections activities including payment follow-ups and escalations.
• Monitor AR aging, unapplied cash, and deductions to minimize DSO impact.
• Identify payment risks and implement mitigation plans with internal stakeholders.
• Serve as main AR point of contact; provide status updates on invoicing, collections, and cash receipts.
• Participate in client calls and internal meetings related to billing performance.
• Review work quality and ensure timely resolution of issues.
• Ensure adherence to SOPs, controls, and audit requirements.

Skills

Project management

Analytical skills

Communication skills

Independent work

Education

Bachelor's degree in Accounting, Finance, Business Administration

Job description

Job Description

The Account Receivable Supervisor (ByteDance) oversees end-to-end Invoicing and Collections Process, ensuring timely and accurate invoicing, effective client portal management, and proactive collections support. This role provides day-to-day supervision, drives performance against DSO and billing KPIs, and acts as the primary escalation point for internal stakeholders issues.

Job Title

Supervisor, Accounts Receivable

Job Description

The Account Receivable Supervisor (ByteDance) oversees end-to-end Invoicing and Collections Process, ensuring timely and accurate invoicing, effective client portal management, and proactive collections support. This role provides day-to-day supervision, drives performance against DSO and billing KPIs, and acts as the primary escalation point for internal stakeholders issues.

Operational Oversight

• Supervise invoicing and collections process
• Ensure invoices are prepared, approved, and submitted accurately and on time
• Oversee client portal management, ensuring all the necessary steps for the Invoice to finally push to payment status in portal are completed.
• Monitor portal status, invoice rejections, resubmissions, and approvals to prevent billing delays
• Facilitate the Weekly cadence with Sales, Operations Team to track Invoicing status
• Partner with Sales, Operations to resolve billing issues efficiently
• Track root causes of disputes and implement corrective and preventive actions
• Drive collections activities including payment follow-ups and escalation of overdue balances
• Monitor AR aging, unapplied cash, and deductions to minimize DSO impact
• Identify payment risks and implement mitigation plans in coordination with internal stakeholders
• Serve as the main Accounts Receivable point of contact
• Provide regular updates on invoicing status, collections, disputes, and cash receipts
• Participate in client calls and internal meetings related to billing and collections performance
• Supervise AR POC supporting the account, ensuring clear task ownership and accountability
• Review work quality, prioritize deliverables, and ensure timely resolution of issues
• Ensure adherence to standard operating procedures, internal controls, and audit requirements
• Identify opportunities to improve billing accuracy, cycle time, and collections efficiency f
• Support automation, system enhancements, and process improvements related to client invoicing
• Ensure compliance with SOX, audit, and internal control standards

Candidate's Profile

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent internal experience)
• 4years of experience in Invoicing, Billing, Accounts Receivable, and Collections
• Hands-on Project Management experience and should be capable of leading project workstreams end-to‑end
• Proactively identifies risks, gaps, and improvement opportunities
• Workforce Management (WFM) background preferred, including exposure to capacity planning, reporting, scheduling, operational analytics
• Must be a self motivator, accountable & should have team handling skills.
• Strong internal stakeholder management and collaboration skills
• Strong analytical skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to work independently in a work‑from‑home environment
• Willingness to travel to Manila as required
• Amenable to mid-shift schedule (1:00 PM – 11:00 PM), willing to render overtime