Passage Terminal Operations Supervisor

2GO Group Inc.; Batangas City; Sur place; PHP 480 000 - 720 000; Plein temps

Résumé du poste

2GO Group Inc. is seeking a Terminal Operations Supervisor in the Philippines to oversee day-to-day terminal activities, including passenger handling, baggage loading/unloading, and ensuring safety and policy compliance at the port.

The role requires a bachelor’s degree in business, at least three years in customer service and terminal operations, and strong leadership capabilities to manage manpower and coordinate with internal and external partners.

Qualifications

• Bachelor’s degree in a business-related field is required.
• Minimum of three years’ work experience in Customer Service and Terminal Operations.

Responsabilités

• Monitor and ensure efficiency of daily terminal operations and workflow.
• Ensure adequacy of manpower, logistics and admin requirements.
• Handle passenger inquiries/complaints and apply resolutions promptly.
• Escalate issues beyond authority to the Terminal Operations Manager.
• Ensure accurate passenger manifests for vessel departures and ticket tagging for revenue.
• Ensure ancillaries sales are accounted for and remitted.
• Identify safety hazards and eliminate unsafe practices.
• Coordinate with other departments and external partners on issues affecting operations.
• Maintain on-time performance in all terminal operations.
• Lead the team per policies and train staff in procedures.
• Coordinate with Corporate Security Office and port operators to ensure safety.

Connaissances

Good communication

Relationship building

Problem solving

Terminal operations expertise

Tolerance under pressure

Customer service orientation

Dependability and reliability

Formation

Bachelor's degree in business-related field

Outils

MS Office

Terminal ops systems

Project management

Description du poste

Here\'s the difference you\'ll make..

Provides oversight on the day-to-day functions of Passage Terminal Operations which includes ensuring the effective and efficient handling of departing and/or arriving passengers, as well as the loading and/or unloading of baggage. Manages and monitors the performance of all areas of Passage Terminal Operations in relation to achieving departmental goals. Ensures 100% compliance of the service provider to company policies, regulations, quality, safety and customer service standards. Ensures proper, safe and efficient utilization of assigned company equipment and assets.

Your mission..

• a. Monitors and ensures efficiency of daily terminal operations, processes, and workflow of the assigned port.
• b. Ensures adequacy and completeness of operational manpower, logistical and administrative requirements.
• c. Directly handles the passenger inquiries and/or complaints and ensures immediate application of resolution and/or recovery.
• d. Escalates matters to the Terminal Operations Manager that are beyond his/her scope of authority.
• e. Ensures accurate and complete passenger manifest for every vessel departure as well as completion of ticket tagging for accurate revenue recognition.
• f. Ensures that all sales collections for ancillaries are accounted, remitted and sales reported.
• g. Identifies safety hazards and takes action to remove any safety issues or unsafe practices.
• h. Coordinates with other departments and/or external partners regarding issues/concerns related to or affects the Terminal Operations.
• i. Ensures the on-time performance in all aspects of terminal operations is achieved at all times.
• j. Leads the Team according to established policies and guidelines while ensuring that all personnel are trained to execute plans and terminal operations processes.
• k. Manages coordination with Corporate Security Office and Port/Terminal Operator/s to ensure the safety of passengers and company properties.

You\'ll thrive in this role if you..

Educational Background

• a. Bachelor\’s Degree in any business-related course

Professional Experience

• a. Minimum of three (3) years\’ work experience in Customer Service and Terminal Operations

Competencies, Skills, Knowledge and Abilities

a. Leadership Competencies

• Good communication skills
• Ability in building relationship with business partners and stakeholders
• Resourceful in solving problems and maximizing resources
• Highly competent in all areas of terminal operations
• Strong tolerance to difficult situations
• Good customer service orientation
• Excellent record of dependability and reliability

b. Technical Competencies

With knowledge in MS Office and other office systems

• Knowledge in Project Management
• With good command of terminal operations systems and procedures

c. Licensure / Certification Required

• Customer Service Workshop
• Safety Awareness
• Basic Terminal Operations Training
• Safety Awareness Training
• Basic Management Program