Customs Clearance Supervisor

DHL Express; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

DHL Express Philippines is seeking a seasoned Customs Clearance Lead to supervise daily operations, ensure timely, compliant clearance, and drive performance against local KPIs. You will coach the team, manage rosters, review declarations, and provide expert advisory support to customers and internal teams.

Coordinate with customs authorities, maintain audit-ready records, and lead continuous improvement initiatives to deliver high-quality service in a fast-paced logistics environment.

Qualifications

• Diploma or equivalent qualification is required.
• Line Trainer Certification is preferred.
• IATA Dangerous Goods Acceptance Certification is preferred.
• Minimum of 4–5 years of operational experience in logistics, transportation, customs clearance, or freight forwarding.
• Experience supervising teams and managing performance.

Responsibilities

• Ensure smooth running of the customs clearance operation.
• Manage work rosters and supervise the clearance department to meet performance standards and regulatory requirements.
• Lead and supervise daily customs clearance operations to ensure accurate, timely clearance in compliance with regulations and DHL standards.
• Monitor team performance to achieve KPIs including COA, BOS, customer satisfaction, cost management, and turnaround times.
• Provide expert customs advisory support to internal and external customers.
• Review, approve, and oversee customs declarations and documentation.
• Coordinate with Customs Authorities and stakeholders to resolve shipment issues and maintain relationships.
• Ensure compliance and audit readiness by maintaining accurate records and monitoring bonded shipments.
• Develop, coach, and manage the Customs Clearance team through performance management and training.
• Drive continuous improvement initiatives by monitoring clearance performance and implementing corrective actions.

Skills

Microsoft Office

customs clearance processes

report preparation

data analysis

KPI monitoring

English communication

team supervision

problem solving

stakeholder management

Education

Diploma or equivalent qualification

Tools

Microsoft Office

Job description

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges- because diversity fuels innovation and drives success!

Your Task:

• Ensure smooth running of the customs clearance operation
• Manage the work rosters and supervising the work performed by the clearance department to achieve the performance standards set by local management and yet ensuring that the regulatory requirements and customer instructions are complied.
• Lead and supervise daily Customs Clearance Operations to ensure all shipments are cleared accurately, timely, and in compliance with customs regulations and DHL standards.
• Manage and monitor team performance to achieve key operational KPIs, including COA, BOS, customer satisfaction, cost management, and clearance turnaround times.
• Provide expert customs advisory support to internal and external customers, resolving complex clearance issues and ensuring excellent customer service.
• Review, approve, and oversee customs declarations and documentation to ensure compliance with regulatory requirements and minimize customs penalties and fines.
• Coordinate with Customs Authorities and stakeholders to resolve complex shipment issues, negotiate clearance matters, and maintain strong working relationships.
• Ensure compliance and audit readiness by maintaining accurate records, supporting regulatory audits, monitoring bonded shipments, and enforcing DHL customs processes.
• Develop, coach, and manage the Customs Clearance team through performance management, training, scheduling, and resource allocation to achieve operational excellence.
• Drive continuous improvement initiatives by monitoring clearance performance, identifying operational gaps, and implementing corrective actions to improve efficiency and service quality.

What you bring?

• Diploma or equivalent qualification.
• Line Trainer Certification is preferred.
• IATA Dangerous Goods Acceptance Certification is preferred.
• Minimum of 4-5 years of operational experience, preferably in logistics, transportation, customs clearance, or freight forwarding.
• Experience in team supervision and performance management is an advantage.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong knowledge of customs clearance processes, import/export regulations, and logistics operations.
• Skilled in report preparation, data analysis, and KPI monitoring.
• Excellent verbal and written communication skills in English.
• Ability to communicate effectively with customers, customs authorities, and internal stakeholders.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Demonstrates a customer-focused approach by understanding customer requirements and delivering efficient, professional, and high-quality service.
• Effectively plans, prioritizes, and coordinates workloads and resources to achieve operational targets and meet deadlines.
• Makes sound, timely decisions based on operational requirements, analysis, and experience while proactively managing risks.
• Coaches, mentors, and develops team members to enhance performance, capability, and professional growth.
• Promotes a collaborative, high-performance work environment that encourages teamwork, accountability, and operational excellence.
• Communicates clearly, professionally, and effectively with both internal and external stakeholders.
• Builds strong relationships and gains stakeholder support through effective negotiation, influencing, and collaboration skills.
• Demonstrates a commitment to continuous improvement and consistently strives to achieve high standards of performance, service quality, and operational excellence.