Accounts Receivable Specialist

iSupport Worldwide; Philippines; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activity

Upskilling academy

Modern facilities

Sleeping quarters

Job summary

iSupport Worldwide is seeking an Accounts Receivable Specialist who owns the full cash-in cycle from invoice to resolution and serves as the primary AR contact for customer inquiries. You will collaborate with Finance, Sales, and Customer Success teams to ensure timely payments and accurate reconciliations.

The role requires 4+ years of AR experience, US business hours for a US-based client, and strong English communication.

Qualifications

• 4+ years of accounts receivable experience in a corporate or SaaS environment
• Strong accounting background with AR, cash application, and reconciliation knowledge
• Experience working US business hours for a US-based client
• Strong written and verbal English communication with professionalism in customer-facing collections
• High attention to detail and accuracy in cash application and financial records
• Ability to manage a large customer portfolio and prioritize high-volume queue against targets

Responsibilities

• Post daily cash receipts within 24 hours of receipt across multiple payment types
• Attach remittance docs to payments in NetSuite
• Reconcile Stripe activity daily and resolve failed payments
• Investigate unapplied or misapplied cash and short-pay situations
• Maintain AR Suspense account with notes on unresolved items
• Own AR aging across all customer segments and manage 30+ day past-due collections
• Escalate 60+ day accounts for suspension/cancellation with Subscription team
• Serve as AR point of contact for customers with questions or disputes
• Document all customer interactions in NetSuite and escalate high-risk balances
• Prepare weekly AR aging summaries and track DSO and CEI

Skills

AR experience

US business hours

English communication

Attention to detail

Portfolio management

Education

Associate degree or higher in Accounting/Finance/Business

Tools

NetSuite

Stripe

Salesforce

Dialpad

Microsoft Excel

Google Workspace

Job description

We are looking for an Accounts Receivable Specialist who is a natural collaborator. Someone who builds trust with customers, works easily across the company's Finance, Sales, and Customer Success teams, and takes genuine satisfaction in owning the full cash-in cycle from invoice through resolution. This role is the company's first line of customer contact on the phones for AR matters, from payment questions to collections conversations, so strong verbal communication is essential. This person will be the primary operator of the company's cash-in cycle including cash application, aging management, collections outreach, and professional customer communication. They will report directly to the Accounting Manager in Pullman and partner closely with the broader Finance team.

Core Responsibilities:

• Cash Application and Payment Processing
  • Post all daily cash receipts within 24 hours of receipt, including bank transfers, ACH, wire payments, check deposits, and Stripe activity
  • Attach remittance documentation to every posted payment in NetSuite
  • Reconcile Stripe payment activity daily and resolve subscription payment failures with customers
  • Investigate and resolve unapplied cash, misapplied payments, and short-pay situations
  • Maintain the AR Suspense account with documented notes on unresolved items
• Aging Management and Collections
  • Own the full accounts receivable aging report across all customer segments
  • Execute a documented collections outreach cadence on every account in the 30+ day past-due bucket (phone, email, documented NetSuite notes)
  • Escalate accounts in the 60+ day bucket for suspension and cancellation workflow in coordination with the company's Subscription team
  • Drive outreach escalation through first contact, second contact, and third contact as needed
• Customer Communication
  • Serve as the primary AR point of contact for customers with payment questions, disputes, credit memo requests, and reconciliation needs
  • Correspond with external third-party collections agencies on referred accounts
  • Document all customer interactions in NetSuite so any team member can reconstruct account status from the system of record
  • Escalate high-risk balances to the Accounting Manager with a documented recommendation
• Reporting and Metrics
  • Prepare the weekly AR aging summary for the Accounting Manager
  • Track and report Days Sales Outstanding (DSO), Collections Effectiveness Index (CEI), and over-60-day balance concentration
  • Surface recurring payment issues and process improvement opportunities

Requirements

Required Qualifications:

• 4+ years of accounts receivable experience in a corporate or SaaS environment
• Strong accounting background, with a solid understanding of accounts receivable processes, cash application, and financial reconciliation
• Experience working US business hours for a US-based client
• Strong written and verbal English communication skills with the professionalism and diplomacy to represent the company in customer-facing collections conversations
• High attention to detail and demonstrated accuracy in cash application and financial record-keeping
• Ability to manage a large customer portfolio and prioritize a high-volume queue against defined performance targets

Preferred Qualifications:

• Direct experience with NetSuite, Stripe, and Salesforce
• Familiarity with Dialpad or a comparable cloud phone system
• Conversational Spanish in addition to strong English
• Demonstrated ownership of the AR function at a growth-stage or SaaS company
• Experience managing a book of 500 or more active customer accounts
• Prior responsibility for presenting monthly aging review to Finance leadership
• Prior experience in a SaaS or subscription billing environment
• Associate degree or higher in Accounting, Finance, Business, or related field

Preferred Systems Fluency:

• NetSuite (ERP) — cash application, customer records, journal entries, account reconciliation
• Stripe — subscription billing, failed payment handling, lock and unlock workflow coordination
• Salesforce — customer account review, activity history, account notes
• Microsoft Excel — advanced (pivot tables, VLOOKUP/XLOOKUP, data cleanup, reconciliation)
• Google Workspace — email, Chat, Docs, Sheets

Key Competencies:

• Collaborative by nature. Someone the AR team, Sales, and Customer Success genuinely enjoy coordinating with, because the work moves faster when people like talking to you
• Finds a kind way to be direct. Pushes for payment without burning the relationship
• Takes genuine satisfaction in a clean aging report. Treats recurring issues with curiosity
• Resilient and steady under repeated pushback. Does not take rejection personally
• Communication is professional and warm, even in difficult conversations
• Documentation is a reflex, not an afterthought

Benefits:

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room