Finance & Billing Operations Specialist

iSupport Worldwide; Pasig; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness activities with prizes

Upskilling academy

Modern facilities

Recreation rooms

Job summary

iSupport Worldwide is seeking an experienced finance operations professional in Metro Manila to handle cash application, bank reconciliation, AP/AR, and billing administration. The role supports a US-based team and requires strong Excel skills, attention to detail, and independence.

The successful candidate will ensure accurate financial records, timely month-end close, and compliant expense processing using Ramp and Rillet. Familiarity with SaaS-based billing and ERP systems is a plus.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or similar finance role.
• Practical experience with bank reconciliation, cash application, and invoice processing.
• Understanding of basic accounting principles and financial controls.
• Experience with cloud-based accounting, ERP, or expense management platforms.
• Strong Microsoft Excel or Google Sheets proficiency.
• Excellent written and verbal English communication skills.
• Strong attention to detail, organization, and problem-solving ability.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Comfortable communicating directly with U.S.-based employees and customers.

Responsibilities

• Process incoming customer payments and accurately apply cash receipts to invoices using Rillet.
• Perform routine bank reconciliations and investigate discrepancies.
• Monitor unapplied payments, outstanding transactions, and reconciliation exceptions.
• Maintain accurate financial records and support timely month-end close activities.
• Coordinate with the finance team to resolve payment discrepancies.
• Process vendor invoices and payables through Ramp.
• Verify invoice information, coding, supporting documentation, and required approvals.
• Maintain accurate vendor records and payment documentation.
• Monitor outstanding payables and upcoming payment deadlines.
• Identify and elevate duplicate invoices, discrepancies, or payment issues.
• Support payment processing in accordance with established approval procedures.
• Review employee travel and entertainment (T&E) expense submissions through Ramp.
• Verify receipts, expense classifications, and compliance with company policies.
• Process employee reimbursements following established approval workflows.
• Follow up with employees regarding missing documentation or discrepancies.
• Maintain accurate expense records and assist with expense reporting.
• Monitor the shared customer billing email inbox.
• Respond professionally and promptly to routine customer billing inquiries.
• Assist customers with invoice copies, payment confirmations, billing explanations, and account-related questions.
• Research and resolve basic billing discrepancies.
• Escalate complex billing issues to the appropriate U.S. finance team member.
• Maintain organized documentation of customer billing communications.
• Set up new SMB customer contracts in Rillet.
• Accurately enter customer information, contract details, billing terms, and other required information.
• Verify billing configurations align with approved customer agreements.
• Coordinate with relevant internal teams to resolve missing or inconsistent information.
• Maintain accurate customer billing records and support ongoing contract updates.
• Support recurring accounting tasks and month-end close activities as assigned.
• Maintain clear documentation of standard operating procedures.
• Identify opportunities to improve transaction accuracy, workflow efficiency, and customer responsiveness.
• Collaborate with the U.S. finance team to ensure timely completion of assigned deliverables.
• Handle confidential financial and customer information with discretion.

Skills

Excel proficiency

English communication

Attention to detail

Time management

Independent worker

US communications

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

Rillet

Ramp

ERP systems

Google Sheets

Microsoft Excel

Job description

Key Responsibilities

Cash Application & Bank Reconciliation

• Process incoming customer payments and accurately apply cash receipts to outstanding invoices using Rillet.
• Perform routine bank reconciliations and investigate discrepancies.
• Monitor unapplied payments, outstanding transactions, and reconciliation exceptions.
• Maintain accurate financial records and support timely month-end close activities.
• Coordinate with the finance team to resolve payment discrepancies.

Accounts Payable & Vendor Payments

• Process vendor invoices and payables through Ramp.
• Verify invoice information, coding, supporting documentation, and required approvals.
• Maintain accurate vendor records and payment documentation.
• Monitor outstanding payables and upcoming payment deadlines.
• Identify and elevate duplicate invoices, discrepancies, or payment issues.
• Support payment processing in accordance with established approval procedures.

Travel, Expense & Reimbursement Management

• Review employee travel and entertainment (T&E) expense submissions through Ramp.
• Verify receipts, expense classifications, and compliance with company policies.
• Process employee reimbursements following established approval workflows.
• Follow up with employees regarding missing documentation or discrepancies.
• Maintain accurate expense records and assist with expense reporting.

Customer Billing & Accounts Receivable Support

• Monitor the shared customer billing email inbox.
• Respond professionally and promptly to routine customer billing inquiries.
• Assist customers with invoice copies, payment confirmations, billing explanations, and account-related questions.
• Research and resolve basic billing discrepancies.
• Escalate complex billing issues to the appropriate U.S. finance team member.
• Maintain organized documentation of customer billing communications.

Customer Contract Setup & Billing Administration

• Set up new small and medium‑size business (SMB) customer contracts in Rillet.
• Accurately enter customer information, contract details, billing terms, and other required information.
• Verify that billing configurations align with approved customer agreements.
• Coordinate with relevant internal teams to resolve missing or inconsistent information.
• Maintain accurate customer billing records and support ongoing contract updates.

Finance Operations & Process Improvement

• Support recurring accounting tasks and month‑end close activities as assigned.
• Maintain clear documentation of standard operating procedures.
• Identify opportunities to improve transaction accuracy, workflow efficiency, and customer responsiveness.
• Collaborate with the U.S. finance team to ensure timely completion of assigned deliverables.
• Handle confidential financial and customer information with discretion.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or a similar finance role.
• Practical experience with bank reconciliation, cash application, and invoice processing.
• Understanding of basic accounting principles and financial controls.
• Experience working with cloud-based accounting, ERP, or expense management platforms.
• Strong Microsoft Excel or Google Sheets proficiency.
• Excellent written and verbal English communication skills.
• Strong attention to detail, organization, and problem‑solving ability.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Comfortable communicating directly with U.S.-based employees and customers.

Key Competencies

• Accuracy: Maintains reliable financial data and minimizes processing errors.
• Ownership: Independently manages recurring accounting responsibilities.
• Communication: Communicates clearly and professionally with customers and internal stakeholders.
• Organization: Balances multiple workflows while meeting established deadlines.
• Problem‑Solving: Identifies discrepancies and works proactively toward resolution.
• Adaptability: Learns new systems and processes quickly.

PREFERRED QUALIFICATIONS

• Hands‑on experience with Rillet.
• Hands‑on experience with Ramp.
• Previous experience supporting a U.S.-based finance or accounting team.
• Experience in a SaaS, technology, or subscription-based business.
• Familiarity with recurring billing, customer contracts, and accounts receivable processes.
• Experience handling shared billing inboxes and responding to customer inquiries.
• Familiarity with month‑end close procedures.

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State‑of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room