Operations Support Specialist

VenturEd Solutions LLC; Philippines; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid setup (2 onsite / 3 WFH)

HMO for you + 2 dependents

Night Shift Differential

Quarterly Performance Bonuses

Annual Merit Increase

Guaranteed Weekends Off

Job summary

VenturEd Solutions LLC in Cebu City is seeking an Operations Support Specialist to ensure smooth renewals and new-customer launches. You will draft and route contract updates and prepare the annual settings rollover for the new school year, keeping onboarding on track.

The role involves generating renewal agreements in Salesforce and DocuSign, validating product, pricing, and term details, and maintaining project workspaces. A hybrid setup and strong attention to detail are expected.

Qualifications

• Must have at least two years in customer service (BPO) or similar high-volume role.
• Able to handle high-volume, repetitive tasks with accuracy.
• Proficient in Microsoft 365 and at least one CRM/PSA tool; intermediate Excel skills.
• Strong written and verbal English; able to translate legal language to internal notes.
• Demonstrated ability to meet throughput/accuracy targets on deadlines.
• Willing to work in Cebu City.

Responsibilities

• Renewal prep: generate renewal agreements in Salesforce and DocuSign, confirm pricing and terms.
• Annual settings rollover: apply rollover checklist for ~250 schools, log exceptions for audits.
• Teamwork project setup: create project spaces, timelines, permissions for onboarding.
• Data hygiene: maintain clean records across Salesforce, Teamwork, Gong, and drives.
• Cross-team collaboration: liaise with CSMs, Implementation PMs, Finance for hand-offs.
• Reporting & analytics: build dashboards/reports from Salesforce, Teamwork, and data sources.

Skills

Microsoft 365

CRM or PSA tools

Excel (VLOOKUPs, filters)

English proficiency

Attention to detail

Education

College level

Tools

Salesforce

Zoho

Teamwork

Asana

Job description

For more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid, tuition management, student information, communication, fundraising, and accounting. These tools empower schools to fulfill their missions and deliver exceptional educational experiences.

Our leading software seamlessly integrates all aspects of school management, contributing to overall school success.

The Operations Support Specialist ensures every school renewal and new-customer launch starts on the right foot. Drafts and route contract updates for annual renewals, executes the yearly settings rollover that prepares our platform for a fresh school year, and builds and maintains project workspaces in teamwork to keep onboarding and implementation on track.

A Day in the Life..

Contract Renewal Prep

• Generate renewal agreements in Salesforce -> DocuSign using approved templates.
• Confirm product, pricing, and term accuracy; escalat discrepancies.
• Track document status through signature and archive final contracts.

Annual Settings Rollover

• Apply platform rollover checklist for approximately 250 schools annually.
• Validate tuition schedules, fee structures, user roles, and key dates.
• Log completion and exceptions for audit trail.

Teamwork Project Setup

• Create project spaces, task lists, timelines, and user permissions for each new school onboarding.
• Upload SOPs, enable automations, and assign owners from Customer Success & Implementation.

Process & Data Hygiene

• Maintain clean records in Salesforce, Teamwork, Gong, and shared drives.
• Identify manual pain points; propose and pilot basic automations or macros.

Cross-Team Collaboration

• Liaise daily with CSMs, Implementation PMs, and Finance for smooth hand-offs.
• Surface risks or blockers early (e.g., missing pricing approvals).

Reporting & Analytics

• Generate recurring dashboards and adhoc business reports from Salesforce, Teamwork, and other data sources to support leadership decision making.

We would like you to have..

• Candidate must be at least in college level.
• MUST: With at least two (2) years in Customer Service (BPO), office administration, contract operations, order processing, or similar high-volume detail-oriented role.
• Able to handle high-volume repetitive tasks (e.g., billing, payroll, data entry, filing)
• Proven mastery of Microsoft 365 plus at least one CRM or PSA tool (Salesforce, Zoho, Teamwork, Asana, etc.), and Intermediate Excel skills (vlookups, filters, templates).
• Solid written and verbal English; able to interpret legal-style language and translate into clear internal notes.
• Track record of meeting throughput or accuracy targets in a deadline-driven environment.
• High initiative, able to self-manage and reprioritize in response to shifting demand.
• Applicants must be willing to work in CEBU CITY.

Administrative & Organizational Skills

• Office operations, contract operations, order processing or similar detail-oriented roles (e.g., HR admin, logistics coordination, executive assistance).
• Handling high-volume repetitive tasks (e.g., billing, payroll, data entry, filing)
• Checklist or process execution (e.g., onboarding flows, audit preparation)

Data Accuracy and Attention to Details

• Validating structured data (e.g., spreadsheets, CMS updates, pricing tables).
• Maintaining audit trails or documentation (e.g., compliance checklists, filing systems).

Preferred (Nice-to-Have, not necessary)

• Experience in SaaS, fintech, or K-12/ed-tech operations.
• Familiarity with DocuSign (or equivalent e-signature platform) and basic contract concepts (renewal terms, pricing schedules, addenda).
• Exposure to workflow automation tools (Zapier, Power Automate) or SQL/Excel macros.
• Lean, Six-Sigma, or ISO process-improvement training.

What We Bring to the Table:

Growth Opportunities to help you advance in your career.

Achieve Work-Life Balance with a Hybrid Setup (2 Days Onsite, 3 days WFH).

Employee Engagement Activities to connect and grow with your team.

Complimentary HMO for you + 2 dependents from Day One - your health matters!

Earn a 20% Night Shift Differential - your hard work deserves to be recognized.

Convertible Leave Credits available right from the start.

Quarterly Performance Bonuses - because your efforts should be rewarded!

Annual Merit Increase to recognize your dedication and growth.

Guaranteed Weekends Off - take time to relax and recharge.

*Terms & Conditions may apply