Clinical Subject Matter Expert (SME) - Registered Nurse

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Clinical Subject Matter Expert to guide healthcare operations, training, and support functions. You will serve as the clinical knowledge resource and help implement best practices across teams.

Responsibilities include developing training content, analyzing data, and collaborating with stakeholders to ensure accurate clinical processes. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's Degree in Nursing is required.
• Active Philippine PRN license preferred.

Responsibilities

• Serve as a clinical expert and resource for internal stakeholders on healthcare-related processes, products, and guidelines.
• Provide clinical guidance and support to operational, training, and support teams.
• Develop, review, and facilitate training materials, presentations, and educational resources.
• Support clinical initiatives through data gathering, analysis, reporting, and knowledge-sharing activities.
• Collaborate with cross-functional teams to ensure accurate communication and implementation of clinical processes.
• Establish and maintain strong relationships with healthcare stakeholders and partners.
• Address clinical concerns, provide recommendations, and escalate complex cases when necessary.
• Conduct refresher sessions and knowledge calibration activities to support operational excellence.
• Stay updated on industry trends, healthcare practices, and emerging technologies.
• Participate in continuous improvement initiatives and process enhancement projects.
• Support business requirements and operational initiatives as needed.

Skills

US Healthcare Knowledge

Philippine Healthcare Knowledge

Verbal & Written Communication

Customer Service Orientation

Digital Literacy

Analytical & Problem-Solving

Presentation & Facilitation

Coaching & Mentoring

Process Improvement

Stakeholder Management

Time Management

Teamwork

Execution Focus

Education

Bachelor's Degree in Nursing

Active Philippine Registered Nurse (PRN) license

Job description

We are looking for a Clinical Subject Matter Expert (SME) to provide clinical guidance and expertise across healthcare operations, training, and support functions. This role serves as a key resource for clinical knowledge, process improvement, stakeholder collaboration, and educational initiatives while ensuring alignment with healthcare standards and best practices.

Qualifications

Education

• Bachelor's Degree in Nursing

• Active Philippine Registered Nurse (PRN) license preferred

Experience

• At least 2 years of post-graduate clinical experience

• Experience in healthcare operations, care management, utilization management, case management, disease management, or patient advocacy is an advantage

• Experience in training, coaching, quality, or clinical support roles is preferred

Required Competencies

• Knowledge of the US Healthcare Delivery System

• Knowledge of the Philippine Healthcare Delivery System

• Strong verbal and written communication skills

• Customer service orientation

• Computer proficiency and digital literacy

• Analytical and problem-solving skills

• Strong presentation and facilitation skills

• Coaching and mentoring capabilities

• Process improvement mindset

• Performance management and stakeholder management skills

• Ability to work effectively in a dynamic and changing environment

• Strong organizational and time management skills

• Team-oriented with excellent interpersonal skills

• Results-driven and execution-focused

Key Responsibilities

• Serve as a clinical expert and resource for internal stakeholders on healthcare-related processes, products, and guidelines.

• Provide clinical guidance and support to operational, training, and support teams.

• Develop, review, and facilitate training materials, presentations, and educational resources.

• Support clinical initiatives through data gathering, analysis, reporting, and knowledge-sharing activities.

• Collaborate with cross-functional teams to ensure accurate communication and implementation of clinical processes.

• Establish and maintain strong relationships with healthcare stakeholders and partners.

• Address clinical concerns, provide recommendations, and escalation complex cases when necessary.

• Conduct refresher sessions and knowledge calibration activities to support operational excellence.

• Stay updated on industry trends, healthcare practices, and emerging technologies.

• Participate in continuous improvement initiatives and process enhancement projects.

• Support business requirements and operational initiatives as needed.

Why Join Us?

• Be part of a growing healthcare organization committed to improving patient and member experiences.

• Work with industry professionals and healthcare experts.

• Opportunities for career growth, learning, and professional development.

• Collaborative and purpose-driven work environment.