Subject Matter Expert | Alabang | Onsite | Shifting Schedule

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Quarterly Performance Bonus

24 leaves annually

Competitive HMO and Life Insurance

Career development opportunities

Career development opportunities and

fast-track career progression

Job summary

A staffing solutions provider in Alabang is seeking a Subject Matter Expert to handle customer issues and provide solutions on a shifting schedule. Candidates should have 2-3 years of experience in BPO/shared services, strong communication skills, and proficiency with Microsoft Office. Attractive benefits include a quarterly performance bonus and comprehensive insurance.

Qualifications

• Minimum of 2 to 3 years of experience as an SME in BPO/shared services industry.
• Experience in handling escalation calls.
• Excellent oral and written communication skills.
• Strong analytical abilities and data-driven decision making.
• Proficient in MS Office applications.
• Strong oral and written communication skills.

Responsibilities

• Understand customer issues and provide solutions.
• Execute transactions as per prescribed timelines.
• Ensure adherence to client policies and guidelines.
• Meet SLA and KPIs.
• Utilize knowledge and experience with ticketing tools.
• Display excellent customer service skills.
• Basic Operating System knowledge.
• Proficiency in MS Office products and services.
• Strong analytical ability.
• Navigate common UI elements.
• Read and interpret ambiguous information and consolidate into usable data.

Skills

Customer service skills

Analytical ability

Problem-solving skills

Microsoft Office proficiency

Understanding of operating systems

Multitasking ability

Multitasking

Onsite experience

Education

Graduate of any 4-year course

Job description

About the job Subject Matter Expert | Alabang | Onsite | Shifting Schedule

Are you ready to make an impact? Join as a Subject Matter Expert for a pioneering Tech Campaign in Alabang and jumpstart your career!

Key Responsibilities:

• Understand customer issues and provide solutions.
• Execute transactions as per prescribed timelines and follow all predefined procedures to meet SLA targets.
• Ensure adherence to client and Infosys policies and guidelines.
• Meet SLA and KPIs.
• Utilize knowledge and experience with ticketing tools.
• Display excellent customer service skills and capabilities.
• Basic Operating System knowledge.
• Proficiency in common Microsoft Office products and services.
• Strong analytical ability.
• Ability to navigate common user interface elements.
• Good reading skillsability to understand ambiguous information, probe, and consolidate it into usable data.

Key Requirements:

• Graduate of any 4-year course or completed the first year in college.
• Experience in handling escalation calls.
• Minimum of 2 to 3 years of work experience as an SME in BPO/shared services industry.
• Excellent oral and written communication skills.
• Strong problem-solving skills and ability to multitask.
• Amenable to work in shifting schedules in Alabang.
• Amenable to work onsite.

Employee Benefits:

• Quarterly Performance Bonus.
• 24 leaves annually.
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
• Outstanding career development opportunities and fast-track career progression.