Student Support Advisor: Multichannel Pioneer Role

GUS Education Business Process Solutions and Services Philippines, Inc.; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO & Life Insurance

Training Programs

30 PTOs

Parental & Maternity Benefits

Allowances

Onsite Work

Bridgetowne Location

Job summary

GUS Education PH is seeking a Student Support Advisor to empower students through multichannel guidance and timely problem resolution. Join a growing student support operation in its pioneer phase, helping shape service practices and student experiences across phone, email, live chat, and video interactions.

You will work onsite in Bridgetowne, Quezon City, with a focus on compassionate, efficient support, safeguarding, and collaborative process improvement to benefit university learners and

Qualifications

• Bachelor's degree in any relevant field.
• Experience in a high-volume customer service environment, contact centre, student-facing role, or higher education setting.
• Candidates with experience in student support, advising, mentoring, or guidance are encouraged to apply.
• Confidence communicating with students through phone calls, email, live chat, and video calls.
• Strong written and verbal communication skills, interpersonal skills, and a genuine commitment to customer service excellence.
• A proactive approach to enquiry management, troubleshooting, and resolving student concerns.
• Ability to support students who may be stressed or anxious with patience, empathy, and professionalism.
• Comfortable working in a fast-paced environment, managing multiple enquiries, and meeting service quality and productivity targets.
• Ability to work independently while collaborating effectively with colleagues and specialist teams.
• Strong recordkeeping skills and familiarity with CRM systems, case management tools, or student records databases.
• Knowledge of data protection, confidentiality, safeguarding, and student support practices.
• Experience in higher education student support, contact centre leadership, coaching, or people management is an advantage.
• Familiarity with SITS, Salesforce, or similar student information and CRM systems is a plus.

Responsibilities

• Multichannel Student Support: respond to enquiries via phone, email, live chat, and video calls.
• Resolve student concerns at first contact with accurate, timely guidance.
• Coordinate with specialist teams and university departments to resolve complex inquiries.
• Maintain accurate records of student interactions in CRM, case management, and SIS.
• Uphold safeguarding, data protection, and service quality standards.

Job description

GUS Education PH is seeking a Student Support Advisor to empower students through multichannel guidance and timely problem resolution. Join a growing student support operation in its pioneer phase, helping shape service practices and student experiences across phone, email, live chat, and video interactions.

You will work onsite in Bridgetowne, Quezon City, with a focus on compassionate, efficient support, safeguarding, and collaborative process improvement to benefit university learners and