Student Success & CRM Operations Specialist

AnchorEd; Manila; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Benefits dieser Stelle

Government-mandated benefits (SSS,Phil

PhilHealth

Pag-IBIG

Company-issued laptop

HMO coverage

Tuition assistance for children

Leave allowances and holidays

Zusammenfassung

AnchorEd is hiring an Administrative Assistant to ensure accurate student data in the CRM and timely workflow progress. You will generate status reports to help advisors and the Program Manager monitor student outcomes and assist with proactive outreach.

Qualifications include an education-related degree, LET preferred, and strong admin, organizational, and communication skills. Experience with LMS and CRM tools is required, with a capability to manage multiple tasks under pressure.

Qualifikationen

• Education graduate or related field.
• LET passer preferred.
• Strong admin, planning, and program implementation skills.
• Excellent written and verbal communication in English.
• Ability to delegate and keep the team productive.
• Proficient with admin tech tools and CRM/LMS.

Aufgaben

• Ensure accuracy and timeliness of CRM student data and workflow.
• Generate reports to monitor student progress for advisors and Program Manager.
• Support SLA and TAT adherence and facilitate proactive outreach.
• Collaborate with Program Manager for outbound communications.
• Maintain onboarding templates and relationship communications.
• Track weekly dashboards (Advisor Tracker, Touch LA-FA, TLC).
• Back up as ticket agent for Advisors/Program Managers when needed.
• Coordinate with Family Care and Support, Data Quality, and HG Platform updates.
• Lead process-improvement projects and assist in database clean-up.

Kenntnisse

Administrative skills

Organization & planning

Excellent communication

Team delegation

Tech-savvy for admin tasks

Leadership & problem-solving

Work under pressure

CRM and LMS experience

Ausbildung

Education degree or related field

Licensed teacher (LET passer)

Tools

CRM tools

LMS platforms

Jobbeschreibung

AnchorEd is hiring an Administrative Assistant to ensure accurate student data in the CRM and timely workflow progress. You will generate status reports to help advisors and the Program Manager monitor student outcomes and assist with proactive outreach.

Qualifications include an education-related degree, LET preferred, and strong admin, organizational, and communication skills. Experience with LMS and CRM tools is required, with a capability to manage multiple tasks under pressure.