CRM Administrator

NightOwl Consulting Philippines Inc.; Quezon City; On-site; PHP 380,000 - 620,000; Full time

Job summary

NightOwl Consulting Philippines Inc. is seeking a CRM Administrator in the Philippines to manage and improve our CRM database, ensure data accuracy, and support sales and production teams.

You will focus on lead lifecycle understanding and holding team members accountable within the system. Candidates with 2+ years of CRM experience will be considered for interview; a video interview will be followed by an in-person interview after completion.

Qualifications

• Minimum 2 years of CRM experience required.
• Deep understanding of lead lifecycle and data governance.
• Ability to generate reports and support cross-functional teams.

Responsibilities

• Oversee and manage the CRM system ensuring data accuracy and organization.
• Regularly audit the database to maintain data integrity.
• Monitor lead progression through the CRM from inception to completion.
• Provide CRM-related support to sales and production teams.
• Enforce system usage best practices and accountability.

Skills

CRM management

Data accuracy

Lead tracking

Reporting

Team support

Process improvement

Tools

CRM software

Job description

Candidates with 2+ years of CRM experience will be considered for an interview. Upon applying, you will receive a link to complete a video interview. An in-person interview will only be scheduled after successfully completing the video interview task. As a CRM Administrator, you will be instrumental in managing and improving our CRM database, ensuring data accuracy, and providing support to our sales and production teams. Success in this role will require a deep understanding of the lead lifecycle and the ability to hold team members accountable within the system

CRM & Data Management

• CRM Management: Oversee and manage our CRM system, ensuring all data is accurate, up-to-date, and efficiently organized.
• Data Accuracy: Conduct regular audits of the database to maintain data integrity and identify areas for improvement.
• Lead Tracking: Monitor and manage the progression of leads through the CRM system from inception to completion, ensuring all necessary steps are followed.

Team Support & Accountability

• Team Support: Support teams by addressing CRM-related issues, generating reports, and facilitating communication between departments.
• Accountability: Help enforce system usage best practices and hold team members accountable for their roles within the CRM system.

Process Improvement

• Optimization: Identify opportunities to optimize CRM workflows and suggest improvements to enhance efficiency and effectiveness.

PI288212271