CRM & Customer Support Specialist

AB Capital Group; Taguig; In loco; PHP 230.000 - 350.000; Tempo pieno

Descrizione del lavoro

AB Capital Securities, Inc. is seeking a Customer Service Associate to support implementation and ongoing management of customer service systems and CRM platforms, prepare internal and external reports, and handle core client support and operational requirements.

The role covers CRM implementation, operations reporting, client onboarding, knowledge management, and producing visuals for communications. 2 years' experience in customer service or operations is expected, with strong communication

Competenze

• 2 years of experience in customer service, technical support, or operations.
• Practical understanding of customer service software, ticketing systems, and AI-assisted support tools or workflow automation.
• Articulate speaker with strong written communication, active listening, and conflict resolution capabilities.
• Process mapping, structured problem-solving, high attention to detail, and project coordination.

Mansioni

• Lead CRM implementation, map workflows, data requirements, and system specs.
• Prepare regular reports on inquiries, response times, escalations, and system performance.
• Handle client inquiries across email, chat, phone, and ticketing platforms; coordinate escalations.
• Support client onboarding, verification document routing, and account maintenance requests.
• Maintain FAQs and knowledge bases; identify service gaps and improve processes.
• Create basic graphics and visual content to support communications and reports.

Conoscenze

Communication skills

Active listening

Conflict resolution

Cross-functional collaboration

Formazione

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology / Communications

Strumenti

CRM software

Ticketing systems

AI-assisted tools

Descrizione del lavoro

AB Capital Securities, Inc. is seeking a Customer Service Associate to support implementation and ongoing management of customer service systems and CRM platforms, prepare internal and external reports, and handle core client support and operational requirements.

The role covers CRM implementation, operations reporting, client onboarding, knowledge management, and producing visuals for communications. 2 years' experience in customer service or operations is expected, with strong communication