Student Movement Coordinator I

Relx Plc; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Relx Plc is seeking a Student Movement Coordinator in Manila to manage cohort transitions, ensure roster accuracy, and coordinate access permissions across systems. You will report payment status and work with internal teams to resolve entitlement issues, ensuring a smooth student experience.

The role requires careful attention to detail, solid communication, and the ability to learn enterprise AI tools while coordinating with Sales, Customer Success, and Support teams.

Qualifications

• Bachelor’s degree or completed at least 2 years in college with no back subjects or incomplete units.
• Must have at least 2 years of relevant experience.
• Excellent communicator (written and verbal) with strong presentation skills.
• Knowledgeable in Microsoft Word, Excel and PowerPoint.
• Familiarity with CRM tools and ability to learn enterprise AI tools.

Responsibilities

• Manage student movement between cohorts and ensure rosters reflect dropped, repeated, or returning students.
• Report payment status to Evolve Support to resolve access questions quickly.
• Monitor HESI course activity to identify nonpaying students and reenrollment with accurate payment.
• Partner with Delivery Operations on nonpaying student reporting to ensure access controls.
• Enable or disable student Evolve account access as needed.
• Maintain documentation of movement, payment exceptions, entitlement confirmations, and follow-up items.
• Escalate unresolved payment, access, or entitlement issues to internal stakeholders.

Skills

Attention to detail

Process adherence

Clear written communication

Multi-system navigation

Customer-focused

Time-priority management

Education

Bachelor’s degree or 2 years college

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM tools

Job description

## Student Movement Coordinator IApplylocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R119062# Key Responsibilities* Manage student movement between cohorts, including transferring students to the correct cohort and helping ensure dropped, repeating, or returning students are accurately reflected in the appropriate roster.* Report student payment status directly to Evolve Support so incoming student questions about access can be resolved quickly and accurately.* Monitor HESI course activity to identify nonpaying students who may have reenrolled or regained access without appropriate payment confirmation.* Partner with Delivery Operations on nonpaying student reporting to help ensure students without current payment status do not have access to Compass or Live Review.* Confirm product entitlement by the required date to support timely access, delivery readiness, and a smooth student experience.* Enable or disable student Evolve account access, as needed* Maintain accurate documentation of student movement, payment exceptions, entitlement confirmations, and access-related follow-up items.* Escalate unresolved payment, access, or entitlement issues to the appropriate internal stakeholders for timely resolution. # Additional Responsibilities* Fulfill desk copies of requested textbooks.* Manage the approval process for Evolve Admin requests. # Cross-Functional CollaborationThis role works closely with Sales, Customer Success, Evolve Support, Delivery Operations, and other internal teams involved in cohort management, billing visibility, product delivery, and student access support. The coordinator serves as a central point of operational follow-through for student-pay visibility and roster accuracy. # Required Skills and Qualifications* Strong attention to detail and ability to manage student-level records accurately.* Ability to follow defined processes while identifying exceptions that require escalation.* Clear written communication skills for support handoffs, status updates, and internal documentation.* Comfort working across multiple systems and internal teams to validate payment, roster, and entitlement information.* Customer-focused mindset with the ability to support timely student access while maintaining payment and entitlement controls.* Ability to prioritize time-sensitive access needs and meet required entitlement deadlines. # Success Measures* Students are accurately placed in the correct cohorts.* Payment-status updates are communicated to Evolve Support in a timely manner.* Product entitlement confirmations are completed by the required date.* Internal teams have clear, reliable information to resolve student access questions quickly. **Qualifications:*** Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)* Must have at least 2 years relevant experience* Excellent communicator (both written and verbal), and strong presentation skills* Knowledgeable in Microsoft Word, Excel and PowerPoint* Familiarity in different CRM tools* Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.***Additional for internal applicants:**** **Must be in current role for 1 year*** **Must not have received any Disciplinary Action within the past 12 months*** **Must not have any Attendance and Punctuality issues in the past 12 month*** **Must have a Successful or above rating in the last Enabling Performance cycle**