Student Movement Coordinator I

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

RELX is seeking an operations coordinator in Metro Manila to manage student cohort movements, verify payments, and ensure entitlement and access are timely. You will work with multiple internal teams to maintain accurate rosters and resolve access issues efficiently.

The role emphasizes attention to detail, strong communication, and the ability to navigate several systems while supporting a smooth student experience.

Qualifications

• Bachelor's degree holder or two years of college completed with good academic standing.
• At least 2 years of relevant experience in operations, student management, or admin support.
• Excellent written and verbal communication with strong presentation skills.
• Proficient with Word, Excel, PowerPoint and CRM tools.
• Able to learn and apply AI tools for enterprise workflows.

Responsibilities

• Manage student movement between cohorts and reflect changes in rosters.
• Report payment status to Evolve Support for access inquiries.
• Monitor HESI activity to identify nonpaying students with access issues.
• Collaborate with Delivery Operations on nonpaying student reporting.
• Confirm product entitlement by required dates to ensure access.
• Enable or disable student Evolve account access as needed.
• Maintain documentation of movements, exceptions, entitlement confirmations, and follow-ups.
• Escalate unresolved payment or entitlement issues to stakeholders.

Skills

Attention to detail

Process adherence

Written communication

Cross-system navigation

Customer-focused

Time-sensitive priority

Education

Bachelor's degree

2 years of college completed

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM tools

Enterprise AI tools

Job description

Key Responsibilities

• Manage student movement between cohorts, including transferring students to the correct cohort and helping ensure dropped, repeating, or returning students are accurately reflected in the appropriate roster.
• Report student payment status directly to Evolve Support so incoming student questions about access can be resolved quickly and accurately.
• Monitor HESI course activity to identify nonpaying students who may have reenrolled or regained access without appropriate payment confirmation.
• Partner with Delivery Operations on nonpaying student reporting to help ensure students without current payment status do not have access to Compass or Live Review.
• Confirm product entitlement by the required date to support timely access, delivery readiness, and a smooth student experience.
• Enable or disable student Evolve account access, as needed
• Maintain accurate documentation of student movement, payment exceptions, entitlement confirmations, and access-related follow-up items.
• Escalate unresolved payment, access, or entitlement issues to the appropriate internal stakeholders for timely resolution.

Additional Responsibilities

• Fulfill desk copies of requested textbooks.
• Manage the approval process for Evolve Admin requests.

Cross-Functional Collaboration

This role works closely with Sales, Customer Success, Evolve Support, Delivery Operations, and other internal teams involved in cohort management, billing visibility, product delivery, and student access support. The coordinator serves as a central point of operational follow-through for student-pay visibility and roster accuracy.

Required Skills and Qualifications

• Strong attention to detail and ability to manage student-level records accurately.
• Ability to follow defined processes while identifying exceptions that require escalation.
• Clear written communication skills for support handoffs, status updates, and internal documentation.
• Comfort working across multiple systems and internal teams to validate payment, roster, and entitlement information.
• Customer-focused mindset with the ability to support timely student access while maintaining payment and entitlement controls.
• Ability to prioritize time-sensitive access needs and meet required entitlement deadlines.

Success Measures

• Students are accurately placed in the correct cohorts.
• Payment-status updates are communicated to Evolve Support in a timely manner.
• Product entitlement confirmations are completed by the required date.
• Internal teams have clear, reliable information to resolve student access questions quickly.

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
• Must have at least 2 years relevant experience
• Excellent communicator (both written and verbal), and strong presentation skills
• Knowledgeable in Microsoft Word, Excel and PowerPoint
• Familiarity in different CRM tools
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional for internal applicants:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.