Student Cohort & Access Coordinator

RELX INC; Manila; On-site; PHP 320,000 - 460,000; Full time

Job summary

RELX INC in Manila is seeking a detail-oriented Coordinator to manage student cohorts, movement, and entitlement status across systems. You will ensure accurate roster updates and timely access for students, collaborating with multiple teams to maintain payment visibility.

The role emphasizes meticulous record-keeping, process adherence, and clear written communications to resolve access and billing inquiries efficiently.

Qualifications

• Bachelor's degree or at least 2 years of college completed.
• At least 2 years of relevant experience.
• Excellent written and verbal communication, and strong presentation skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Familiarity with different CRM tools.

Responsibilities

• Manage student movement between cohorts, including transferring students to the correct cohort and ensuring dropped, repeating, or returning students are reflected in the roster.
• Report student payment status to Evolve Support to resolve access questions quickly and accurately.
• Monitor HESI course activity to identify nonpaying students who reenrolled or gained access without payment confirmation.
• Partner with Delivery Operations on nonpaying student reporting to ensure access restrictions are correct.
• Confirm product entitlement by the required date to support timely access and smooth student experience.
• Enable or disable student Evolve account access as needed.
• Maintain documentation of student movement, payment exceptions, entitlement confirmations, and access-related follow-up items.
• Escalate unresolved payment, access, or entitlement issues to internal stakeholders.

Skills

Attention to detail

Process adherence

Written communication

Systems literacy

Customer focus

Time management

Education

Bachelor's degree

Two years of college completed

Tools

Microsoft Word

Excel

PowerPoint

CRM tools

Job description

RELX INC in Manila is seeking a detail-oriented Coordinator to manage student cohorts, movement, and entitlement status across systems. You will ensure accurate roster updates and timely access for students, collaborating with multiple teams to maintain payment visibility.

The role emphasizes meticulous record-keeping, process adherence, and clear written communications to resolve access and billing inquiries efficiently.