Student Cohort & Access Coordinator

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

RELX is seeking an operations coordinator in Metro Manila to manage student cohort movements, verify payments, and ensure entitlement and access are timely. You will work with multiple internal teams to maintain accurate rosters and resolve access issues efficiently.

The role emphasizes attention to detail, strong communication, and the ability to navigate several systems while supporting a smooth student experience.

Qualifications

• Bachelor's degree holder or two years of college completed with good academic standing.
• At least 2 years of relevant experience in operations, student management, or admin support.
• Excellent written and verbal communication with strong presentation skills.
• Proficient with Word, Excel, PowerPoint and CRM tools.
• Able to learn and apply AI tools for enterprise workflows.

Responsibilities

• Manage student movement between cohorts and reflect changes in rosters.
• Report payment status to Evolve Support for access inquiries.
• Monitor HESI activity to identify nonpaying students with access issues.
• Collaborate with Delivery Operations on nonpaying student reporting.
• Confirm product entitlement by required dates to ensure access.
• Enable or disable student Evolve account access as needed.
• Maintain documentation of movements, exceptions, entitlement confirmations, and follow-ups.
• Escalate unresolved payment or entitlement issues to stakeholders.

Skills

Attention to detail

Process adherence

Written communication

Cross-system navigation

Customer-focused

Time-sensitive priority

Education

Bachelor's degree

2 years of college completed

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM tools

Enterprise AI tools

Job description

RELX is seeking an operations coordinator in Metro Manila to manage student cohort movements, verify payments, and ensure entitlement and access are timely. You will work with multiple internal teams to maintain accurate rosters and resolve access issues efficiently.

The role emphasizes attention to detail, strong communication, and the ability to navigate several systems while supporting a smooth student experience.