Student Movement Coordinator I

RELX INC; Manila; On-site; PHP 320,000 - 460,000; Full time

Job summary

RELX INC in Manila is seeking a detail-oriented Coordinator to manage student cohorts, movement, and entitlement status across systems. You will ensure accurate roster updates and timely access for students, collaborating with multiple teams to maintain payment visibility.

The role emphasizes meticulous record-keeping, process adherence, and clear written communications to resolve access and billing inquiries efficiently.

Qualifications

• Bachelor's degree or at least 2 years of college completed.
• At least 2 years of relevant experience.
• Excellent written and verbal communication, and strong presentation skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Familiarity with different CRM tools.

Responsibilities

• Manage student movement between cohorts, including transferring students to the correct cohort and ensuring dropped, repeating, or returning students are reflected in the roster.
• Report student payment status to Evolve Support to resolve access questions quickly and accurately.
• Monitor HESI course activity to identify nonpaying students who reenrolled or gained access without payment confirmation.
• Partner with Delivery Operations on nonpaying student reporting to ensure access restrictions are correct.
• Confirm product entitlement by the required date to support timely access and smooth student experience.
• Enable or disable student Evolve account access as needed.
• Maintain documentation of student movement, payment exceptions, entitlement confirmations, and access-related follow-up items.
• Escalate unresolved payment, access, or entitlement issues to internal stakeholders.

Skills

Attention to detail

Process adherence

Written communication

Systems literacy

Customer focus

Time management

Education

Bachelor's degree

Two years of college completed

Tools

Microsoft Word

Excel

PowerPoint

CRM tools

Job description

Manila

Full time

R119062

Key Responsibilities

• Manage student movement between cohorts, including transferring students to the correct cohort and helping ensure dropped, repeating, or returning students are accurately reflected in the appropriate roster.

• Report student payment status directly to Evolve Support so incoming student questions about access can be resolved quickly and accurately.

• Monitor HESI course activity to identify nonpaying students who may have reenrolled or regained access without appropriate payment confirmation.

• Partner with Delivery Operations on nonpaying student reporting to help ensure students without current payment status do not have access to Compass or Live Review.

• Confirm product entitlement by the required date to support timely access, delivery readiness, and a smooth student experience.

• Enable or disable student Evolve account access, as needed

• Maintain accurate documentation of student movement, payment exceptions, entitlement confirmations, and access-related follow-up items.

• Escalate unresolved payment, access, or entitlement issues to the appropriate internal stakeholders for timely resolution.

Additional Responsibilities

• Fulfill desk copies of requested textbooks.

• Manage the approval process for Evolve Admin requests.

Cross-Functional Collaboration

This role works closely with Sales, Customer Success, Evolve Support, Delivery Operations, and other internal teams involved in cohort management, billing visibility, product delivery, and student access support. The coordinator serves as a central point of operational follow-through for student-pay visibility and roster accuracy.

Required Skills and Qualifications

• Strong attention to detail and ability to manage student-level records accurately.

• Ability to follow defined processes while identifying exceptions that require escalation.

• Clear written communication skills for support handoffs, status updates, and internal documentation.

• Comfort working across multiple systems and internal teams to validate payment, roster, and entitlement information.

• Customer-focused mindset with the ability to support timely student access while maintaining payment and entitlement controls.

• Ability to prioritize time-sensitive access needs and meet required entitlement deadlines.

Success Measures

• Students are accurately placed in the correct cohorts.

• Payment-status updates are communicated to Evolve Support in a timely manner.

• Product entitlement confirmations are completed by the required date.

• Internal teams have clear, reliable information to resolve student access questions quickly.

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)

• Must have at least 2 years relevant experience

• Excellent communicator (both written and verbal), and strong presentation skills

• Knowledgeable in Microsoft Word, Excel and PowerPoint

• Familiarity in different CRM tools

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional for internal applicants:

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.