Exhibitor Success Specialist

RELX INC; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

RELX INC Manila is seeking a Customer Success Associate to support exhibitors across events, handling billing inquiries, service requests, and post-sale follow-ups. You will resolve inquiries, build relationships, and identify upselling opportunities in collaboration with Sales and Marketing teams.

The role involves onboarding exhibitors, maintaining dashboards, and ensuring timely access to digital products, with a focus on customer satisfaction and retention in a global, multi-stakeholder

Qualifications

• Bachelor's degree holder
• At least 1 year of relevant experience
• Experience dealing with various stakeholders in a global perspective
• Experience in voice / non-voice set-up
• Basic skills in using and navigating Salesforce
• Basic skills in using and navigating through the Exhibitor Dashboard
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different Exhibitor Badge Registration systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)
• Exhibits core competencies based on CS function
• Skilled in written and spoken communication
• Account Management
• Stakeholder Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Responsibilities

• Exhibitor Support – acts as the point of contact for all after-sales support
• Increases loyalty of the exhibitors to be rebookers/repeat exhibitors
• Drives engagement by following the 4-touchpoint flow and attending event kickoff
• Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner
• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing
• Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas
• Salesforce- utilizes Salesforce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpoints
• Exhibitor Manual - walks exhibitor though on the navigation of the manual to get needed information
• Exhibitor Badge Registration - admin access to address registration concerns
• Digital Product Awareness - identifies opportunities to offer value-added services and digital products
• Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal
• Lead Retrieval- understand features and value delivered by Emperia product both pre and post event

Skills

Salesforce

Stakeholder management

Written and spoken comms

Account management

Customer service

Education

Bachelor's degree

Tools

Salesforce

Exhibitor Dashboard

Exhibitor Badge Registration systems

Microsoft Office

Jabber

Enghouse Touchpoint

Job description

RELX INC Manila is seeking a Customer Success Associate to support exhibitors across events, handling billing inquiries, service requests, and post-sale follow-ups. You will resolve inquiries, build relationships, and identify upselling opportunities in collaboration with Sales and Marketing teams.

The role involves onboarding exhibitors, maintaining dashboards, and ensuring timely access to digital products, with a focus on customer satisfaction and retention in a global, multi-stakeholder