Strategic Telco Account Exec – B2B AU

MicroSourcing; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Taguig (BGC) is looking for a Customer Account Executive (CAE) to join on-site day shift. You will coordinate between Sales, Operations, Billing and Provisioning to ensure accurate service delivery, billing integrity and smooth lifecycle management.

The role emphasizes opportunity and pipeline management, CRM data accuracy, and proactive communication to prevent revenue leakage and ensure customer satisfaction. Grow with a high-performance team.

Qualifications

• End-to-end knowledge of sales order workflows, provisioning, billing and contract implementation.
• Strong data integrity and CRM/documentation standards.
• Ability to analyze billing discrepancies and prevent revenue leakage.
• Comfort using multiple management platforms and dashboards.

Responsibilities

• Manage end to end sales order workflows and ensure accurate, timely contract implementation.
• Communicate proactively with customers during onboarding, activation and billing phases.
• Support contract renewals by tracking termination dates and preparing operational components.
• Conduct first bill explanations, clarify billing structures and guide customers through support pathways.
• Maintain up to date, accurate customer records across applicable CRM and operational systems.
• Process mobility, fixed, ICT and complex sales orders with high accuracy.
• Identify errors, missing data or compliance issues and coordinate resolution with internal teams.
• Perform adjustments, cancellations, credits and administrative tasks within policy and approval limits.
• Ensure adherence to ID, credit, privacy and documentation requirements.
• Maintain strong working knowledge of order management systems, processes and operational workflows.
• Validate billing setup and ensure revenue accuracy from the first billing cycle.
• Investigate and resolve billing discrepancies and communicate outcomes to customers.
• Run billing/data integrity checks and ensure alignment with contractual pricing and service entitlements.
• Capture ongoing billing and reporting requirements and maintain them accurately across systems.
• Support identification and correction of revenue leakage through analysis of billing and reporting tools.
• Build productive working relationships with Billing, Provisioning, Sales, Credit, Compliance, Product and Support teams.
• Respond promptly to enquiries and resolve issues within agreed SLAs.
• Coordinate escalations for provisioning delays, billing concerns or operational roadblocks.
• Provide clarity to stakeholders on processes, requirements and system best practices.
• Deliver an exceptional customer experience by ensuring accuracy, transparency and proactive communication.
• Participate in customer meetings to explain processes, review account status and address operational needs.
• Support customer engagement activities including first bill walkthroughs, service reviews and milestone follow ups.
• Own operational actions arising from customer feedback or internal quality programs.
• Maintain accurate, timely opportunity data in CRM platforms; ensure stages reflect current reality.
• Monitor pipeline progress and identify blockers; provide insights on readiness and risk areas.
• Prepare opportunities for conversion into clean orders and follow up on delays.
• Contribute to forecasting accuracy by ensuring up-to-date pipeline data.
• Identify inefficiencies across order processing, billing, provisioning or account workflows and propose improvements.
• Document process issues and support implementation of enhancements to reduce rework.
• Stay current with product updates, pricing changes and system enhancements.
• Contribute to automation, optimisation and knowledge sharing initiatives.

Skills

End-to-End workflow knowledge

CRM management

Analytics & problem solving

Systems agility

Job description

MicroSourcing in Taguig (BGC) is looking for a Customer Account Executive (CAE) to join on-site day shift. You will coordinate between Sales, Operations, Billing and Provisioning to ensure accurate service delivery, billing integrity and smooth lifecycle management.

The role emphasizes opportunity and pipeline management, CRM data accuracy, and proactive communication to prevent revenue leakage and ensure customer satisfaction. Grow with a high-performance team.