Onsite B2B Telco Account Manager | Growth & Retention

MicroSourcing; Taguig; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off

Group life insurance

Performance bonuses

Career growth

Job summary

MicroSourcing in Taguig is seeking a Sales Account Manager with 2-3 years in B2B telco sales to drive relationships with Mid‑Market customers and manage a defined portfolio. You will support the sales team, perform health checks, and pursue growth opportunities for existing clients.

The role is onsite (dayshift) and requires collaboration with cross‑functional teams to meet targets and deliver value-added services. Strong CRM skills and multi-national experience are preferred.

Qualifications

• 2-3 years of B2B telco sales or B2B sales career experience.
• Proven experience meeting and exceeding sales targets.
• Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
• Intermediate knowledge of O365 applications.
• Working in a virtual sales team.
• Working for a multi-national.
• Identifies, develops, and maintains profitable long‑term customer relationships.
• Works effectively with internal and external partners to meet customer requirements and reinforce customer focus.

Responsibilities

• Provide lifecycle support for a portfolio of Mid‑Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
• End‑to‑end account management role, including working toward a sales target.
• Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing client SMB customers.
• Promote specific value‑added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
• Continually seek opportunities to improve customer experience.
• Internal referral point for retention, sales escalations, and sales opportunities.
• Build and maintain strong customer relationships.

Skills

B2B telco sales

Sales targets

Customer relationship mgmt

Team collaboration

Customer service

Tools

Salesforce

Tableau

O365

Job description

MicroSourcing in Taguig is seeking a Sales Account Manager with 2-3 years in B2B telco sales to drive relationships with Mid‑Market customers and manage a defined portfolio. You will support the sales team, perform health checks, and pursue growth opportunities for existing clients.

The role is onsite (dayshift) and requires collaboration with cross‑functional teams to meet targets and deliver value-added services. Strong CRM skills and multi-national experience are preferred.