Strategic Technical Account Manager

PEAKE Technology Partners, An Omega Systems Company; Philippines; On-site; PHP 2,811,000 - 3,748,000; Full time

Job summary

PEAKE Technology Partners, An Omega Systems Company, is seeking a Technical Account Manager to be the primary liaison for our clients, translating complex technical needs into clear, actionable guidance and strategic advice.

You will nurture relationships, coordinate with product, engineering, and support, drive product adoption, monitor performance, and ensure timely delivery of solutions while supporting US time zones.

Qualifications

• Bachelor's degree or higher in a related field is preferred.
• 2+ years in account management, customer success, or technical support with strong client relationships.
• Strong technical aptitude to troubleshoot across multiple platforms and technologies.

Responsibilities

• Build and maintain relationships with assigned clients as trusted advisor.
• Communicate with internal stakeholders (executive leadership, sales, product) on client status and opportunities.
• Conduct needs assessments to understand technical requirements and objectives.
• Develop and execute account plans to drive satisfaction, retention, and growth.
• Drive product adoption and optimization with guidance and best practices.

Skills

Client relationships

Technical aptitude

CRM proficiency

English fluency

US time zones

Multi-account management

Communication skills

Education

Bachelor's degree in computer science, information technology, or related field

Tools

CRM systems

Job description

PEAKE Technology Partners, An Omega Systems Company, is seeking a Technical Account Manager to be the primary liaison for our clients, translating complex technical needs into clear, actionable guidance and strategic advice.

You will nurture relationships, coordinate with product, engineering, and support, drive product adoption, monitor performance, and ensure timely delivery of solutions while supporting US time zones.