Strategic Technical Account Manager

PEAKE Technology Partners, An Omega Systems Company; Metro Manila; On-site; PHP 480,000 - 900,000; Full time

Job summary

PEAKE Technology Partners, An Omega Systems Company, in Manila seeks a Technical Account Manager to be the primary contact for clients, ensuring technical needs are understood, addressed, and resolved. You will leverage technical and interpersonal skills to maximize value from our products and services.

Responsibilities include maintaining client relationships, communicating with internal stakeholders, conducting needs assessments, and developing account plans to drive satisfaction and growth.

Qualifications

• Bachelor's degree in computer science, information technology, or related field preferred.
• 2 years of experience in account management, customer success, or technical support roles.
• Strong technical aptitude and ability to troubleshoot across multiple platforms and technologies.
• English fluency (written and verbal) at a business/professional level.
• Willingness to work US time zones (EST/CST/PST as applicable).
• Experience supporting US or international clients.
• Stable home internet and dedicated workspace.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple client accounts and priorities.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with assigned clients.
• Stakeholder Communication: Regular updates with executive leadership, sales, and product teams.
• Needs Assessment: Conduct comprehensive needs assessments with clients.
• Account Planning: Develop and execute account plans to drive retention and growth.
• Product Adoption and Optimization: Drive adoption and provide best practices.
• Technical Consulting: Provide technical guidance to address client challenges.
• Solution Delivery: Collaborate with product, engineering, and support.
• Technical Support: Provide timely support and issue resolution.
• Issue Escalation and Resolution: Act as escalation point for technical issues.
• Performance Monitoring: Monitor usage and identify optimization opportunities.

Skills

Client relationships

Technical aptitude

Communication skills

English fluency

US time zones

Cross-functional

Education

Bachelor's degree in CS/IT

Tools

CRM systems

Job description

PEAKE Technology Partners, An Omega Systems Company, in Manila seeks a Technical Account Manager to be the primary contact for clients, ensuring technical needs are understood, addressed, and resolved. You will leverage technical and interpersonal skills to maximize value from our products and services.

Responsibilities include maintaining client relationships, communicating with internal stakeholders, conducting needs assessments, and developing account plans to drive satisfaction and growth.