Strategic Service Delivery Leader

ECLARO; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

ECLARO in the Philippines is seeking a Service Delivery Manager to oversee large client engagements, ensuring contracts and client expectations are met with quality and efficiency.

You will coordinate multiple functional teams, drive productivity, report engagement health, and collaborate with Global Services and onshore stakeholders to ensure continuous improvement and client satisfaction.

Responsibilities

• Manage service operations for exclusive engagement ensuring business and technology-related services.
• Act as escalation point for team leads and stakeholders.
• Define productivity and quality scoring, monitor and report performance.

Job description

ECLARO in the Philippines is seeking a Service Delivery Manager to oversee large client engagements, ensuring contracts and client expectations are met with quality and efficiency.

You will coordinate multiple functional teams, drive productivity, report engagement health, and collaborate with Global Services and onshore stakeholders to ensure continuous improvement and client satisfaction.