Delivery Lead, Associate Director — Client Delivery Strategy

Accenture in the Philippines; Philippines; On-site; PHP 1,500,000 - 2,400,000; Full time

Job summary

Accenture in the Philippines seeks a Delivery Lead Assoc Director to oversee service delivery across client portfolios, partnering with the Client Account Leadership team to advance opportunities and ensure SLA commitments.

The role involves managing staffing, addressing performance issues, and guiding risk decisions while delivering excellence on-site from Taguig Uptown Bonifacio Tower 3. Night shifts and weekend rest days apply per project.

Qualifications

• At least 8 to 12 years relevant work experience in RTR; 5 to 10 years supervisory experience

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities. Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people’s engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

Job description

Accenture in the Philippines seeks a Delivery Lead Assoc Director to oversee service delivery across client portfolios, partnering with the Client Account Leadership team to advance opportunities and ensure SLA commitments.

The role involves managing staffing, addressing performance issues, and guiding risk decisions while delivering excellence on-site from Taguig Uptown Bonifacio Tower 3. Night shifts and weekend rest days apply per project.