Strategic Service Delivery Manager - Growth & Excellence

HCL Technologies Limited; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Personal time off

Maternity and paternity benefits

Access to skills / higher education programs/resources

Discounts on products and services via Benefit Box

Participate in CSR programs

Opportunities to grow and advance your career

Job summary

HCL Technologies Limited is seeking candidates for a role involving strong Service Desk management, strategic planning, and stakeholder engagement in Manila, Philippines. Responsibilities include guiding team development and ensuring compliance with service level agreements, while actively engaging in the business's growth initiatives.

The position also offers a variety of benefits such as personal time off, educational resources, maternity and paternity leave, and opportunities to advance your career.

Responsibilities

• Uphold service level agreements with unwavering commitment.
• Generate comprehensive progress reports on a regular basis.
• Communicate deliverables with clarity, managing and aligning stakeholder expectations.
• Develop and sustain robust processes and procedures.
• Achieve an optimal balance between Service Desk performance and service quality.
• Guide the professional growth of Service Desk personnel.

Job description

HCL Technologies Limited is seeking candidates for a role involving strong Service Desk management, strategic planning, and stakeholder engagement in Manila, Philippines. Responsibilities include guiding team development and ensuring compliance with service level agreements, while actively engaging in the business's growth initiatives.

The position also offers a variety of benefits such as personal time off, educational resources, maternity and paternity leave, and opportunities to advance your career.