Strategic SaaS Client Success Manager

ConnectOS; Mandaluyong; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid

Medical & Dental

Life Insurance

Paid Vacation & Sick Leave

Annual appraisal

Financial Assistance

13th Month Pay

Company events & career growth

Job summary

ConnectOS is seeking a Client Success Manager in the Philippines to manage client relationships and ensure successful delivery of solutions. The role requires strong communication, problem-solving, and project management skills to drive client satisfaction and retention.

The ideal candidate will partner with clients through implementation and ongoing use of ConnectOS products, identify opportunities for growth, and coordinate with sales and internal teams to address client needs and concerns.

Qualifications

• Education: Bachelor's degree in Business, Marketing, Communications, or related field.
• Experience: 5 years in client success, account management, customer service, or a related field. SaaS or B2B services experience preferred.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as the primary point of contact and advisor for clients.
• Ensure timely delivery of solutions and communicate project progress to clients and staff.
• Manage a portfolio of clients and address their needs and concerns.
• Prepare and present reports on account status, usage and value realization.

Skills

Strong communication

Interpersonal skills

Project management

CRM tools

Client relationship

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Job description

ConnectOS is seeking a Client Success Manager in the Philippines to manage client relationships and ensure successful delivery of solutions. The role requires strong communication, problem-solving, and project management skills to drive client satisfaction and retention.

The ideal candidate will partner with clients through implementation and ongoing use of ConnectOS products, identify opportunities for growth, and coordinate with sales and internal teams to address client needs and concerns.