Strategic Enterprise Customer Success Manager

8x8, Inc.; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

8x8 is seeking a Customer Success Manager in Manila to own post-sale relationships, drive adoption, and manage value realization across a defined book of business. You will coordinate with executives and cross-functional teams to ensure renewal success and expanding product usage.

You will apply SaaS experience to monitor health metrics, lead quarterly business reviews, and proactively address risk while guiding customers toward achieving strategic objectives.

Qualifications

• Experience using AI-enabled tools to improve efficiency and collaboration.
• Direct, verifiable enterprise-level customer success exposure.
• Proven track record in surpassing sales and customer satisfaction goals.

Responsibilities

• Own post-sale relationship from go-live, be the accountable face for each account.
• Manage Customer Success Plan with KPIs, milestones and health metrics.
• Lead value realization narrative for renewals with ROI and outcomes.
• Monitor platform usage and drive adoption to increase depth and stickiness.
• Conduct regular business reviews to quantify value and cost savings.
• Build strong multi-threaded relationships as trusted advisor to customers.
• Analyze health metrics and drive adoption/retention plays with teams.
• Identify upsell opportunities through stakeholder engagement and renewals risk management.
• Represent the voice of the customer cross-functionally and close the loop with results.

Skills

AI-enabled tools

enterprise CS

sales acumen

customer-centric

C-level interaction

Education

BS or equivalent

Tools

CRM tools

Analytics tools

Job description

8x8 is seeking a Customer Success Manager in Manila to own post-sale relationships, drive adoption, and manage value realization across a defined book of business. You will coordinate with executives and cross-functional teams to ensure renewal success and expanding product usage.

You will apply SaaS experience to monitor health metrics, lead quarterly business reviews, and proactively address risk while guiding customers toward achieving strategic objectives.