Strategic Project Delivery and Systems Support Specialist

Metrobank; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Metrobank is seeking a Project Delivery and Support Specialist to ensure Operations Group projects are completed on time and within scope. The role focuses on managing documentation and coordinating deliverables across Operations units, stakeholders, and third-party providers.

You will handle project phases from UAT to implementation, track defects, and collaborate with end users and development teams to resolve issues, while ensuring system performance and security compliance.

Qualifications

• Graduation in any business field.
• 1–2 years experience in Customer Service & Operations.
• At least 1 year managing process improvement initiatives or project management or UAT.
• Familiarity with Core System and CRM.
• Knowledge of quality controls for service/operations processes.
• Willing to work overtime on weekdays, weekends, or holidays.

Responsibilities

• Manage projects within Group Operations to align with business requirements.
• Ensure complete documentation in every project phase.
• Coordinate with Group Operations and other departments through project transitions (e.g., UAT to Implementation).
• Track defects and issues and drive resolution with end users and development teams.
• Oversee implementation and post-implementation activities; conduct Production Acceptance Testing and reviews.
• Monitor Core Banking, Credit Card, Front-end and Auxiliary Systems performance and resolve issues.

Skills

Customer Service

Operations

Process Improvement

Project Management

UAT

Education

Business degree

Tools

Core System

CRM

Job description

Metrobank is seeking a Project Delivery and Support Specialist to ensure Operations Group projects are completed on time and within scope. The role focuses on managing documentation and coordinating deliverables across Operations units, stakeholders, and third-party providers.

You will handle project phases from UAT to implementation, track defects, and collaborate with end users and development teams to resolve issues, while ensuring system performance and security compliance.