Application Support & Integration Engineer

Metrobank; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank seeks a Programmer Analyst to deliver Level 2 application support, maintain and enhance systems, and drive continuous improvement. The role focuses on resolving incidents, ensuring SLA adherence, and collaborating with vendors to optimize performance.

Responsibilities include development based on requirements, unit testing, SIT/UAT support, and driving digital transformation initiatives with reliable, scalable software solutions. MuleSoft integrations and API support are key components.

Qualifications

• 3+ years in application support.
• Experience with SDLC and ITIL processes.
• L1/L2 support experience preferred.
• Experience with Oracle APEX and databases.

Responsibilities

• Provide Level 2 application support, resolving production incidents within SLA and coordinating with vendors when required.
• Monitor, troubleshoot, and implement solutions to minimize recurring system issues.
• Support the maintenance and continuous improvement of existing applications and services.
• Develop and enhance applications by coding based on approved business and technical requirements.
• Handle service requests and application-related enhancements within the assigned service catalogue.
• Perform unit testing and validate results to ensure code quality and functionality.
• Provide technical support during system integration testing (SIT) and user acceptance testing (UAT).
• Collaborate with cross-functional teams to ensure smooth system performance and delivery of enhancements.
• Contribute to the bank’s digital transformation initiatives through reliable and scalable application solutions.
• Support and maintain MuleSoft integrations and APIs, ensuring reliable data flow across systems.

Skills

PowerShell

PL/SQL

.NET

Java

L1/L2 support

Tools

MuleSoft integrations

Job description

Metrobank seeks a Programmer Analyst to deliver Level 2 application support, maintain and enhance systems, and drive continuous improvement. The role focuses on resolving incidents, ensuring SLA adherence, and collaborating with vendors to optimize performance.

Responsibilities include development based on requirements, unit testing, SIT/UAT support, and driving digital transformation initiatives with reliable, scalable software solutions. MuleSoft integrations and API support are key components.