PROJECT DELIVERY AND SUPPORT SPECIALIST

Metrobank; Makati; On-site; PHP 300,000 - 600,000; Full time

Job summary

Metrobank is seeking a Project Delivery and Support Specialist to ensure Operations Group projects are completed on time and within scope. You will manage documentation and coordinate project management deliverables from Operations units, stakeholders, and third-party providers, tracking progress and quality.

You will handle end-to-end project phases from UAT to implementation, communicate issues with stakeholders and developers, and monitor Core Banking and related systems.

Qualifications

• Graduate of any business course.
• 1–2 years' experience in Customer Service & Operations.
• At least 1 year in process improvement initiatives / project management / UAT.
• Familiarity with Core System and CRM.
• Knowledgeable in quality controls for Customer Service/Operations.
• Willing to work overtime on weekdays, weekends, and holidays.

Responsibilities

• Handle projects within Group Operations to ensure alignment to business requirements.
• Ensure complete documentation in every phase of the project.
• Engage involved parties within Group Operations and other departments for smooth transition to each phase (e.g., UAT to Implementation).
• Communicate and track program defects and issues to resolution with end users and development team.
• Execute implementation and post-implementation activities (Production Acceptance Testing, Project Reviews).
• Monitor and maintain the performance of Core Banking and Credit Card, Front-end and Auxiliary Systems.
• Access production systems to diagnose and resolve technical issues promptly.
• Collaborate with cross-functional teams to identify, troubleshoot and resolve system-related problems.
• Ensure compliance with security protocols and data protection regulations.
• Participate in disaster recovery planning and execution.
• Continuously improve system performance and reliability through proactive measures.
• Complete reportorial requirements to present project status and milestones.
• Identify and propose process improvement initiatives for Group Operations.

Skills

Customer Service

Operations

Project Management

UAT

CRM

Quality Controls

Education

Bachelor's degree in business

Tools

CRM

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: Project Delivery and Support Specialist

Job Summary

• The primary focus of the position is to ensure that projects specific to Operations Group are completed on time, and within scope that are agreeable to the requirements of the stakeholders.
• The position will be in charge of handling the documentation and coordination of project management deliverables from the different Operations Group Units, project stakeholders/participants, and third-party service providers.

Specific Duties & Responsibilities

• Handle projects within Group Operations to ensure alignment to the business requirements
• Ensure complete documentation in every phase of the project
• Engage involved parties within Group Operations and other departments to ensure smooth transition into each project phase i.e. UAT to Implementation
• Communicate and track program defects and project issues to its resolution through close coordination with the end users and the development team
• Execute implementation and post-implementation activities, i.e. Production Acceptance Testing, Project Reviews
• Monitor and maintain the optimal performance of Core Banking and Credit Card, Front-end and Auxiliary Systems.
• Access production systems to diagnose and resolve technical issues promptly.
• Collaborate with cross-functional teams to identify, troubleshoot and resolve system-related problems.
• Ensure compliance with security protocols and data protection regulations.
• Participate in disaster recovery planning and execution.
• Continuously improve system performance and reliability through proactive measures.
• Complete reportorial requirements to present project status and/or milestones.
• Identify and propose process improvement initiatives for Group Operations.

Qualifications

• Graduate of any business course in college.
• Has 1 to 2 years working experience in Customer Service & Operations
• With minimum of 1-year experience managing process improvement initiatives / project management / UAT
• Must have familiarity with Core System and CRM.
• Knowledgeable in quality controls/measures for Customer Service/Operations processes
• Willing to work overtime on weekdays, weekends, and/or holidays

Other Details:

Rank: Rank-and-File

Unit: Consumer Business Sector / CBS - Operations Group / Strategic Operations and Support Department / Project Delivery & Systems Support Section